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Bechtle Managed Services combines the highest possible quality and efficiency through industrialised IT services with customer proximity,
speed and custom-made on site service provision. Co-ordinated within the framework of individual Service Level Agreements (SLAs) to
ensure optimal availability.
The benefits for our customers:
- Cost benefits due to automated processes
- Optimised quality assurance with SLA-based modules
- Focus on core business
Five good reasons for Bechtle Managed Services...
Flyer, Brochures and information for Download...
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In order to attain synergy and economies of scale, the Bechtle IT system houses draw on the Bechtle central services for service provision.
Installation centre: More than 300 installation stations, Rollout of up to 1,000 devices per day
Service desk: More than 125,000 calls per year, Availability: 90% in 20 sec., 80% first-contact resolution rate
Remote services: Over 250 support contracts, 24/7 support for servers and network
Field services: Over 30 service bases nation-wide, More than 100 field-service technicians
On site services: Over 1,000 experts, On site support for more than 200,000 workstations
Bechtle Managed Services - Provision of Services...
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