Bechtle Managed Services: Portfolio.
Bechtle has trained technicians who are dedicated to offering centralised Managed Services. By concentrating on one core competency, Bechtle has been able to economise its processes while guaranteeing quality assurance for a significant savings in cost.
More than 60 local Bechtle system houses have a direct line to customers, offering IT solutions tailored to the customer's individual IT infrastructure.
Fast Facts.
Service Desk:
More than 125,000 calls per year; 90% of all calls are answered within 20 sec.; 80% first-contact resolution rate.
Remote Services:
Over 250 support contracts; 24/7 remote support for servers, storage,networks and security.
Field Services:
Over 30 service centres nation-wide; more than 100 field-service technicians.
On-site Services:
Over 1,000 experts; on-site support for more than 200,000 workstations.
Installation centre:
More than 300 installation stations; rollout of up to 1,000 devices per day.
Bechtle Remote Services.
Bechtle Remote Services is the outsourcing specialist for Service Desk and Remote Management.
Comprised of the service desk, remote control centre and the installation centre, Bechtle Remote Services offers the perfect solution for on-site services necessary for IT operation.
more...A company's IT infrastructure must be operational day and night—without exception. And operation costs must be transparent and manageable. Bechtle offers modular solutions that can be easily adapted and combined to meet the demands of our customers. Bechtle Managed Services enable our customers to concentrate on their core business and relevant processes.
More than 50 qualified staff members occupy Bechtle’s central service desk and remote management departments. They handle over 250 support contracts between them. The Bechtle Service Desk is a single point of contact that is responsible for all 1st and 2nd level support requests. Bechtle’s Remote Management monitors and manages IT infrastructure systems including servers & storage, LAN/WAN, firewalls & security. In addition to remote monitoring and troubleshooting, everything is documented in order to ensure the best possible support with no to minimal downtimes. Our modular support solutions offer multiple support level agreements which can be modified to adapt to our customer’s needs.
The benefits for our customers:
- Reduced workload for their internal IT staff
- Savings potential
- Profit from our specialised expertise
- Increased IT security and reduced downtimes
- High availability
Bechtle Field Services.
Bechtle Field Services is a competent partner for warranty and service.
more...Field Services is a Bechtle subsidiary (PSB IT Service GmbH) that performs hardware services across Germany. Bechtle Field Services offers numerous support and warranty services that go above and beyond all legally required duties. A network of over 300 specialised service technicians spread across Germany ensure fast and competent service. With experienced service technicians, Bechtle Field Services is able to provide flexible, customer-specific solutions with predefined response and recovery times. Thanks to the nation-wide network of technicians, an on-site response time of just two hours is possible. To ensure optimum efficiency, all failure reports are handled at a central call dispatch 24 hours a day, 7 days a week.
Bechtle Onsite Services.
Bechtle Onsite Services is the outsourcing specialist for local IT infrastructures and customer-specific teams.
more...Bechtle Onsite Services is composed of experienced service teams responsible for the customer's complete IT operation. The onsite services are performed by service teams on location at the customer's premises. Their primary job is to quickly learn the customer's IT processes and needs. Together with the customer, the ideal best practices solution is determined, which is augmented by Bechtle's product portfolio. The combination of on-site services along with access to Bechtle's comprehensive product portfolio puts Bechtle in an ideal position to manage the customer's entire IT.