Bechtle Repair Service.

Repair and maintenance services from a single source.

Your IT infrastructure is made up of devices from various manufacturers and you don’t want to juggle their separate repair and maintenance services? Never fear! With our support you can relax and enjoy the benefits of Bechtle’s Repair Services.

Our specialist teams take care of your defective devices—from notebooks and workstations to printers and servers—and also handle communication with the different manufacturers as well as repairs, giving you one central point of contact for all your service enquiries instead of having to get to grips with multiple processes.

The result? Less admin, greater efficiency and better security.

Questions about the Bechtle Repair Service?

Get in touch with us Mondays to Fridays, 08:00 -17:00.

E-mail: brs.at@bechtle.com

Phone: +43 5 7004 2222

Bechtle Repair Service Ticket System:

Open Ticket

Benefits of the Bechtle Repair Service.

Specialist technicians

Our experts attend regular training courses, have many years’ experience with Dell, HP Inc., HPE and Lenovo products and are available throughout Austria.

Speedy diagnosis and repair

An optimised process shortens repair times so your devices are back up and running in a snap.

Original parts

To ensure quality and longevity, we only use original parts.

On-site and remote support

Depending on your needs and warranty level, we offer on-site repairs to minimise downtimes.

Out-of-warranty repairs

We’ll repair your devices when their warranty has expired. You’ll receive a cost estimate so you can decide if you want the repair to be carried out.

Own ticket system

Every hardware problem is logged in full—from the report to the repair. We’ll keep you updated on the status so you’ll know exactly when your system is back to its best.

Maximum transparency.

The Bechtle Repair Service ticket system offers numerous advantages for quickly and efficiently resolving your IT issues. Use our system to view the current status of your enquiry and communicate directly with our BRS team. Large account customers also benefit from the option to create their own account and manage all of their reported issues. Leverage the Bechtle Repair Service ticket system and enjoy the seamless and transparent handling of your IT repairs.

Open ticket

The Bechtle Repair Service. Our approach.

Report a problem

Click on the button below to open a ticket.

Open ticket

You’ll receive a conformation e-mail with your ticket number and a link to check its status.

Review the status

All communication—regardless if related to appointments, cost estimates or queries—takes place on our BRS platform. Everything at a glance.

Issue resolution

Your hardware issue will either be fixed by our service technicians or we’ll run you through how to fix it yourself.

Ticket closed

Once your issue has been resolved, the ticket is closed.

We currently offer repair services for the following manufacturers:

Business clients

Dell Technologies

HP Inc.

Lenovo

Servers and storage

Dell Technologies

Hewlett Packard Enterprise (HPE)

Printers

HP Inc.

If you have any problems with other manufacturers’ products, please also feel free to get in touch.

We’re happy to help find a solution.

E-mail

Your device came with a specific Service Level Agreement (SLA)?

Get in touch directly with the manufacturer.

Drop them a line on their respective hotlines.

With Bechtle Austria GmbH – Bechtle Managed Services

Call us on your personal hotline number.

Want to find out more about the Bechtle Repair Service.

Get in touch with the Bechtle Repair Service Team.

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