Not all companies are the same, and that's why service requirements vary from company to company. Many customers would like to handle a lot of the services connected to a digital workplace themselves and only need support in specific areas. Others, however, entrust us with all services so that they can continue to focus their attention on their core business. We're happy to help and show you our flexible Workplace Service models.
Business Service Desk – for all questions and issues.
The Business Service Desk is available 24/7 and is your central contact point for all service requests and application, hardware, user or printer support. Our goal: To offer your employees immediate support, because the faster service requests and IT problems can be resolved, the quicker your employees can get back to work. As we all know, time is money.
Onsite Services – always by your side.
Do you need on-site experts and technicians? Our on-site services provide companies with professional solutions for modern IT workplaces. We take on responsibility for the operation of your IT infrastructure. We are happy to put your company in touch with systems engineers or help desk staff.
IMAC services - the perfect all-round solution.
The modern digital workplace is constantly changing: New hardware and software is installed, computers are upgraded and data deleted, devices need to be correctly disposed of, new components are added, applications customised etc etc. Workplace IMAC services enables us to manage the lifecycle of the digital workplace. That means less work and fewer costs for you.
International Services – local service, around the world.
Our international service management team ensures reliable service in numerous countries worldwide. We carefully select our international service partners to ensure they meet our high standards of service. And who are our partners? We’ll happily tell you who our local partners are, as well as provide you with the names of the deployed service technicians, because transparency is important to us.
Accident Insurance assessments for more safety at work.
All electrical equipment has to be regularly checked to ensure that it meets current safety standards. In Germany, regular DGUV-V3 and V4 reviews are carried out as laid down by the German Social Accident Insurance (DGUV). Every company is obliged to comply with these regulations. Bechtle offers a basic DGUV assessment service to make sure companies stay on the safe side. The assessment takes place at the Bechtle Installation Centre an is valid for 36 months.
Monitoring and Reporting – Identify problems before they occur.
Not even digital workplaces are immune from issues. Why wait until something breaks down? The right monitoring and reporting tools enable you to recognise problems at an early stage and deal with them appropriately. An excellent service means that your company runs smoothly.
Services are one of our strengths.
We currently manage hundreds of thousands of IT workplaces and data centre systems and you can profit from our experience. Our Workplace Services include: A multi-vendor service from a single source, and highly efficient cloud services hosted in Germany for enhanced cost-efficiency and increased flexibility.
The Business Service Service Desk is your central contact point for all service requests and IT support. We're here to help you with any questions about applications, hardware, user accounts or printers. Our number one priority is the complete satisfaction of your employees.
Servers, PCs, notebooks and other end devices are configured and tested before installation. New applications are standardised and deployed efficiently so that your employees can get to work immediately.