Round-the-clock technical support via NETGEAR's global support centres, 24 hours a day, 7 days a week, 365 days a year 24×7 remote diagnostics by experts with real-time access to configuration parameters, hardware and software revision levels and port statistics Express hardware exchange with delivery within one business day; escalation management with plan of action (POA) Online services with access rights for privileged information and services Notification of maintenance releases Included services: telephone support Full contract duration: 5 years 24×7 service availability