Service contract (8 x 5 x NBD) for SG110-16-EU
- Technical Assistance Center: unlimited access (24 x 7 x 365)
- Cisco.com: unlimited access (24 x 7 x 365)
- Software: upgrades and updates for Cisco IOS software
- Hardware: hardware exchange; 9 a.m. to 5 p.m., Mon-Fri; next-business-day delivery
