Cisco 8×5×NBD service contract for WS-C2960X-48FPS-L
- Technical Assistance Center: unlimited access (24×7×365)
- Cisco.com: unlimited access (24×7×365)
- Software: upgrades and updates for Cisco IOS software
- Hardware: hardware exchange, 8 hours(9 a.m. to 5 p.m.); Mon–Fri, delivery on next business day
