8 x 5 x NBD service contract for Cisco Switch WS-C2960XR-48TD-I
- Technical Assistance Centre: unlimited access (24 x 7 x 365)
- Cisco.com: unlimited access (24 x 7 x 365)
- Software: upgrades and updates for Cisco IOS software
- Hardware: 8 x 5 hardware exchange (Mon-Fri, 09:00-17:00), next-business-day delivery
