Server contract for Cisco WS-C3850-24U-E
Technical Assistance Center: unlimited access (24 x 7 x 365)
Cisco.com: unlimited access (24 x 7 x 365)
Software: upgrades and updates for Cisco IOS software
Hardware: hardware exchange, 9 a.m. to 5 p.m.; Mon-Fri; next-business-day delivery