8 x 5 x NBD service contract for Cisco Switch WS-C2960C-8TC-L
- Technical Assistance Center: unlimited access (24 x 7 x 365)
- Cisco.com: unlimited access (24 x 7 x 365)
- Software: upgrades and updates for Cisco IOS software
- Hardware: hardware exchange, 9 a.m. to 5 p.m.; Mon-Fri, delivery on next business day
