Bechtle service and lifecycle management.
Our Bechtle service for your success.
- Full lifecycle management (rollout/repair/rollback/disposal or remarketing)
- Full repair process incl. documentation and shipping
Authorised Apple service provider:
- Access to Apple Service tools
- Access to genuine Apple replacement parts
- Access to Apple resources and Apple knowledge base
- Bechtle single and double-swap service
- Individual preparation of devices and pre-packaging of shipping boxes:
- Application of protective film, inclusion of accessories
- Inclusion of flyers and handouts
- Bechtle’s own Apple service packs for extending the manufacturer's warranty by up to 36 months
- Transparent fixed prices for budget planning of the repair process
- Qualified data erasure in compliance with BSI provisions and erasure protocol
- Qualified disposal in compliance with environment regulations and standards
- Efficient remarketing of hardware
Bechtle Care Packs.
Included:
- Standard warranty extension from 12 to 24, 36 months (mobile devices) and to 48 or 60 months (desktop devices)
- Resolution of hardware issues (incl. labour, return, replacement parts)
- Bring-in – Free returns within Switzerland
- Service: Response time: 48 hours, repair and return
- For issues that the vendor would also accept for claims
- Other issues can be resolved based on labour and replacement parts
- Price estimate possible for a fee (desktop devices: 49 CHF, mobile devices: 29 CHF). Taken into account when repair is requested.
Not included:
- Software faults (OS and application software)
- Batteries (only if covered by manufacturer's warranty)
- Faults arising from changes to system configuration
- User errors (operation and handling), optical defects, mechanical damage
- Personal fault (based on price estimate)
Options:
- Collect & Return / Pick up & Return
- SWAP (pool exchange with defined SLA per logistics service provider)
- Individual service concepts