Bechtle service and lifecycle management.

 

Our Bechtle service for your success.

  • Full lifecycle management (rollout/repair/rollback/disposal or remarketing)
  • Full repair process incl. documentation and shipping

 

Authorised Apple service provider:

  • Access to Apple Service tools
  • Access to genuine Apple replacement parts
  • Access to Apple resources and Apple knowledge base

 

  • Bechtle single and double-swap service
  • Individual preparation of devices and pre-packaging of shipping boxes:
  • Application of protective film, inclusion of accessories
  • Inclusion of flyers and handouts

 

  • Bechtle’s own Apple service packs for extending the manufacturer's warranty by up to 36 months
  • Transparent fixed prices for budget planning of the repair process

 

  • Qualified data erasure in compliance with BSI provisions and erasure protocol
  • Qualified disposal in compliance with environment regulations and standards
  • Efficient remarketing of hardware

 

 

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Bechtle Care Packs.

Included:

  • Standard warranty extension from 12 to 24, 36 months (mobile devices) and to 48 or 60 months (desktop devices)
  • Resolution of hardware issues (incl. labour, return, replacement parts)
  • Bring-in – Free returns within Switzerland
  • Service: Response time: 48 hours, repair and return
  • For issues that the vendor would also accept for claims
  • Other issues can be resolved based on labour and replacement parts
  • Price estimate possible for a fee (desktop devices: 49 CHF, mobile devices: 29 CHF). Taken into account when repair is requested.

 

 

Not included:

  • Software faults (OS and application software)
  • Batteries (only if covered by manufacturer's warranty)
  • Faults arising from changes to system configuration
  • User errors (operation and handling), optical defects, mechanical damage
  • Personal fault (based on price estimate)

 

 

Options:

  • Collect & Return / Pick up & Return
  • SWAP (pool exchange with defined SLA per logistics service provider)
  • Individual service concepts

To find out more, please get in touch with your Bechtle account manager or send an e-mail to contact.ch@bechtle.com.