Questions? Find the answers in our Help Centre.
My account

Bechtle Help Centre.

My account

All there is to know about managing your data and account settings, users, shopping lists, authorisation flows, addresses, cost centres and payment methods.

Discover how you can customise “my home page” and share documents with all your users. Learn more
Find out how to use shopping lists to streamline purchases, what you can put on a shopping list, and who can create a shared list. Learn more
How to update your user or company information or change your e-mail address. Learn more
Find out how to add, activate or delete users and manage granular permissions with the user type. Learn more
Find out how to integrate authorisation flows into your purchasing process and who can authorise an order. Learn more
How to manage invoice and shipping addresses, payment methods and cost centres. Learn more
Find information on global shop settings and how to configure system notifications. Learn more
Find answers by topics.
General

What type of content does our platform offer and who can shop at Bechtle.

Orders

Where you can find your order history, track, cancel or modify current orders, and set order limits for users.

Shipping and delivery

Find information on delivery times, delivery notes, shipping addresses, shipping costs, and tracking.

Products

Everything you need to know about comparing products, managing shopping lists, finding optional or required accessories for a product or different product models, placing your order, and more.

Payment

Information on payment options, online payments, vouchers, invoices and managing your invoice addresses.

My account

All there is to know about managing your data and account settings, users, shopping lists, authorisation flows, addresses, cost centres and payment methods.

Shopping basket

All the functions your shopping basket offers explained.

Returns and refunds

Need to return a product? Find out how here.

Contact

All the ways to get in touch with us for personal advice and things to know about our online advice service.