We at Bechtle know that in today’s business world, every minute is a valuable resource and technology is the most important factor for corporate success. Our comprehensive services guarantee optimal operating times for your business hardware and with it, constantly high productivity for your employees. Our service, together with proactive support for HP, Lenovo, and DELL hardware ensures you can get up and running again quickly, boost efficiency, and limit downtime to a minimum—even once the warranty period has finished.
Bechtle is a certified service provider of HP Computing, Lenovo, and DELL, and our technicians know the latest products and their conditions inside out. Our partner status ensures that the quality of service offered by the vendors is upheld in our SLAs. Our flexibility also means we can respond excellently to your expectations and professionally support your business procedures. We conduct repairs either on your site or in our specially-designed Repair Centres. Service performance is dependent on the warranty level purchased from the vendor.
If the device is damaged by factors not covered by the warranty or ceases to function once the warranty period has expired, we offer a comprehensive repair service using OEM parts. We will provide a cost estimate which will only be invoiced for should you decide to proceed with the repair. Repairs are carried out according to availability and procurement time of the OEM replacement parts.
The quality of our services is our number one priority. For this reason, we keep our employees up-to-date with frequent training and ensure a consistently high level of knowledge in accordance with the latest vendor certifications:
Bechtle Steffen’s Break&Fix Service is there for you whenever you need it. There are several ways to get in touch with Bechtle Steffen to ensure a quick solution to your service requests.
Free service number: 0800 852 100
bios® call center: bcc.bechtle.com
When reporting an issue, please have the following information to hand:
■ Serial number
■ Product number
■ Description of product
■ Device location
Depending on the warranty status, you will be asked to send the device in, be sent a Dispobox or a service technician will be dispatched to you.