During support requests, the Service Desk often has difficulties identifying users and the devices assigned to them. It is important, especially with remote administration, to know exactly which host a technician is currently working on.
Thanks to Computer Name Display (CND), the end device is identified and the computer name displayed in the task bar in the bottom right of the screen, so the Service Desk always knows which user is working on which PC.
The Computer Name Display tool is available as a free edition and a professional edition is available for a fee. The difference is the professional edition allows additional information to be displayed after clicking on the computer name in the task bar. This information can be adjusted as required.
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Bechtle has been successfully providing mid-size businesses and large companies with IT solutions for over 20 years. We always achieve maximum customer satisfaction. As a long-term business partner of numerous vendors, we have over 6,900 top-level certifications e.g. Microsoft Gold and Silver, HPE Platinum, Citrix Platinum Solution Advisor, Cisco Premier Partner and many more.