Modern Workplace - Aug 2, 2021

Digital finance and insurance with Cisco AppDynamics – How banking will become more innovative.

Digitalisation is changing the way people live and work. This has also changed the expectations that end users have towards applications, especially in terms of usability, as badly designed apps can now easily frustrate customers. Something we can all relate to from experience. On the other hand, you also have many examples of how a positive user experience can really bind your customer to a software or even a brand as a whole. Expectations towards digital services have changed—customer satisfaction is now key. In this blog, we’ll outline the opportunities digital transformation can bring to the finance and insurance sector and how you can make them work for you.

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At Bechtle, we have spent several years tackling the challenges of digitalisation projects in the finance and insurance sector—striving to support our customers on their path to transformation.

There are various fintechs coming onto the market that, although they do not reinvent the wheel, do help customers simplify daily business. Several start-ups for example have developed digital bank solutions. To stay on top of this sector requires a lot of creativity besides the right IT concept. Knowledge of Big Data analytics and multi and hybrid-cloud management as well as the right monitoring tools such as infrastructure monitoring, application performance monitoring and business performance monitoring are absolutely necessary for seamless IT architecture management, and these topics are fundamentally important for many innovations in the sector.

High brand loyalty stems from a positive customer experience.

One of the most important tasks of application performance monitoring tools is correlating different data into one dashboard. This makes it easier to read data logs. It also saves administrators from having to carry out storage-heavy and error-prone manual analyses. This helps to keep a view of the bigger picture, set priorities and make conclusions in real-time, communicate them and act. Use these insights into user interactions and behaviour to uncover programming mistakes and increase business success.

Companies have to take on a more strategic perspective to realise their real potential. Our Bechtle technology experts can show you how to achieve this. Get in touch!

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Published on Aug 2, 2021.