Imagine you work in the IT department at an SME. You wake up every morning knowing that you have a long to-do list to get through. You’re up to your elbows upgrading a NAS server when a colleague from sales comes by. He can’t turn his notebook on and has an important presentation in a couple of hours that he still needs to prepare for. You put the upgrade on the back burner and get down to trying solve his issue, losing valuable time as you go.
When it comes to manual installations, employees very quickly reach the limits of their capabilities as they simply don’t have the experience of setting up a system from scratch to be able to do it themselves. The same is true when it comes to updating equipment. Not everyone knows how to go about it correctly and sometimes they just don’t have the admin rights needed for installation, which is why these tasks often become the responsibility of companies’ IT departments, tying up staff who should be focussing on something more important.
Every step towards setting up a device eats up several minutes and it can take up to five hours before the whole process is completed. Even partially-automated solutions such as software provisioning or ex-factory image loading don’t offer the ultimate solution as they only limit the manual effort needed to a certain extent. The issue is compounded by the fact that it’s not normally just the one PC that needs to be set up. Large scale installations are incredibly time-intensive as every single step has to be repeated x number of times and more important jobs like sever upgrades have to join the back of the queue.
Modern deployment solutions help to avoid exactly these kinds of situations. We are all used to buying a new smartphone, switching it on, logging in and away we go! Duplicating this process in a business environment saves time and resources, gives IT departments the capacity to tackle more pressing issues and means employees have to do without their devices for a much shorter period. A fundamental component of deployment solutions is autopilots. Windows Autopilot is a feature found on Windows 10 devices that registers them in the Azure Active Directory (AAD). Once that’s been done, they can be configured and managed in the cloud with an MDM (Mobile Device Management) solution such as Microsoft Intune and users can start using their devices without the need for any additional support.
All they have to do is turn the device on and Autopilot sets it up through the cloud and they are ready to go with just a few clicks. Customisation reduces configuration steps, which ultimately improves the user experience. Windows Autopilot can connect devices to Azure Active Directory and register them for mobile device management meaning you can track every step in the setup process, giving you a detailed overview of the full savings potential offered by Autopilot.
All the latest Lenovo Think devices can be setup using an autopilot. You also have the possibility to integrate the high-performing management tool, Microsoft Intune, as well as Lenovo cloud recovery options. Windows Autopilot also supports system recovers, which is particularly important if there are issues with a notebook while on the road as there aren’t many people who have a spare notebook to hand or are happy to use a hotel computer to download a recovery tool. If the devices receive executable images via Bios, this means the user can get them up and running again even with minimal IT experience.
Issues can also arise when working from home. Maybe the teenager in the house has installed a new router, the printer won't connect to the PC or standard software requirements have been underestimated. Lenovo’s Premier Support service package add-ons are designed exactly for these cases. We’ll help you quickly resolve any issues—anytime, anywhere—to get you back in the swing of work as soon as possible.