A company’s success increasingly hinges on how quickly it can adapt to changes and respond to customers’ individual needs. Specifically, it’s a company’s employees who do this, applying their skills in constantly evolving teams that span multiple departments. Modern cloud technology supports such scenarios and greatly streamlines collaboration.
Scenario 1: A sales representative puts together his team in just a few clicks, communicates the current status of a sales opportunity and asks the assigned designer to update his initial proposed solution. The prospective customer has just uploaded the information required for this update. Meetings are scheduled and coordinated directly through a call. Everyone is immediately up to date and knows what needs to be done, and by when.
Scenario 2: A customer has an urgent problem and the customer service employee assisting her includes a specialist to help with the case. This specialist can see all pertinent information at a glance, enabling her to help the customer directly.
These are two examples of what we call Next Level Business IT.
Microsoft Teams is a top application for collaborating securely—even with team members outside your company. It’s now deeply integrated with Microsoft Dynamics 365 business applications, as illustrated by our examples, which portray sales and customer service scenarios.
This combination of two standard Microsoft solutions offers impressive opportunities and a substantial competitive advantage:
There are a number of good reasons to take a closer look at this technology and discover what doors it can open for your own business. Bechtle is an experienced partner that will not only supply the technology, but also expertly help you get started using it and share best practices from our own experience—all from a single source.