Alfred Ritter GmbH & Co. KG is famous for its signature square chocolate bars wrapped in brightly coloured packaging and sold under the brand name Ritter Sport. Roughly 2.5 million of these melt-in-your-mouth temptations are shipped out daily from the company’s factory in Waldenbuch, Germany, which employees some 1,000 people. Promising “Quality. Chocolate. Squared.” on its packaging, the chocolatey treat is one of Germany’s most beloved brands.
After transitioning from Office 2003 to Office 2013, Alfred Ritter wanted its employees to be trained on the substantially different application interface and new Windows 7 operating system. In addition to imparting knowledge, increasing user acceptance and boosting work efficiency, this training was also aimed at reducing the number of calls to the help desk by frustrated users. In other words, Alfred Ritter wanted to invest in more than just the software itself—placing equal priority on the further education of its employees through informational events and in-depth training on individual applications.
“This training, available across the board, covers all relevant software quickly and efficiently for a smooth IT transition supported by all our employees. And Bechtle’s instructor was very open and engaging, while the floorwalker was instrumental in keeping help desk calls down.”
Monika Moltenbrei, IT Organisation and Fabian Fleischmann, HR Manager, Alfred Ritter GmbH & Co. KG
In addition to organising and planning the training, Bechtle also managed various aspects of employee participation. Differences between the old and new Office versions were demonstrated to Alfred Ritter employees in informational “roadshows” lasting between two and two-and-a-half hours. Additionally, in-person courses were offered on Word, Excel and PowerPoint basics, plus advanced courses for each of these programs. A SharePoint platform implemented by Bechtle was used to manage attendees throughout the project, posting the available courses and dates, scheduling and rescheduling, and sending invitations.
The SharePoint platform was also used to plan training needs by asking participants to indicate their Word, Excel and PowerPoint skills in an electronic questionnaire prior to registering for a course. Based on their questionnaire responses, participants received personal course recommendations when invitations were sent out for the second round of training.
Bechtle also briefed and directed trainers, provided custom coaching and supplied expert services for special departmental requirements, such as migrating databases to Access 2013. In addition, Bechtle assisted in implementing Office programs using group policies.
To lessen the workload of support staff and Alfred Ritter’s help desk during the rollout phase, Bechtle provided a so-called floorwalker—a trainer who, during the transition period, visited users requiring help directly at their desks and assisted them with questions about Windows 7 and Office programs.
Thanks to Bechtle’s training services, Alfred Ritter employees are now able to take full advantage of new Office 2013 features and continue working at full productivity. These courses greatly expanded employees’ Office application skills with minimum demand on their valuable time.
With the floorwalker’s support of the help desk, Alfred Ritter was able to implement Office 2013 quickly and easily, resulting in effective software usage that ensured a fast ROI.