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For enterprise client systems.

 

Dell Support Services ensure you’re always connected and productive—for the entire product life cycle. From the moment you unbox your new Dell product, the team of skilled technology experts is at you side, ready to support you to get the most out of your product.

Pro Support Client Suite.
ProSupport.
  • Replacement parts and/or engineers generally NBD
  • Option for quick response times of max. 2 hours depending on region
  • Software support (OEM, OS and Hypervisor)
  • Collaborative 3rd party hardware and software support
  • Answering basic technical HW and SW questions

 

ProSupport Plus.
  • 24/7 access to engineers for quick solutions to hardware and software problems
  • Keep Your Hard Drive service
  • System repairs for drops, spills, and surges to protect your investment
 

Standard

warranty

ProSupport

ProSupport Plus

Technical support by phone, chat, and online support

Business hours24/7

24/7

Service deployment of hardware repairs1

VariesOn site

On site

Self-service case management and replacement part dispatch

Direct access to regional ProSupport engineers

 

Priority access

A single contact for hardware and software

 

Monitoring and crisis management via the Command Center

 

Software support with collaboration/third-party support

 

API for case management for integrating helpdesk

 

Automated problem detection, notification, and case creation with SupportAssist2

 

Proactive problem detection as prevention and case creation with SupportAssist2

  

Repairs for accidental damage through drops, spills, and surges

  

Hard drive retention after replacement3

  

Dedicated technical customer advisor4

  

Monthly report creation of support history and contracts4

  

→ The availability and framework conditions of Dell EMC services depend on region and product

     Contact your sales representative for further details.

 

1 On site service not available on all Venue, Chromebook, and Latitude rugged products

2SupportAssist is only available for Windows based products; proactive technology is available for hard drives and batteries

3Hard drive retention is not available on Chromebook or Venue tablets, except the Venue 11 Pro

4Available for customers with 500 or more ProSupport Plus Systems

ProSupport Flex.*
  • Based on Dell ProSupport components
    (flexible plans)
  • Dedicated Technical Account Manager
  • Direct access to ProSupport engineers
  • Flexible planning for on-site instances
Additional optional services.
Keep Your Hard Drive.

The Keep Your Hard Drive service provides complete peace of mind by giving you control over data recovery and hardware disposal. If your hard drive is defective, you'll receive a new one from Dell without having to send your old one back.

  • Control over hardware and data
  • Maximum security
Accidential Damage Protection.**

Accidents happen. Accidental Damage Protection means your notebook is safeguarded against the dangers of daily use. You’ll get a replacement system if an accident happens that isn’t covered by the limited basic hardware service:

  • Surges and screen breakages
  • Spills
  • Accidental drops and falls
  • Minimising of unexpected costs and downtime
  • Protect your system in high use risk environments
  • Quick repair or replacement in the event of misfortune or theft*
  • Enhanced battery service
  • Extensions of between 2 and 3 years available

* ProSupport Flex: requires more than 5,000 PCs and tablets.
**Not covered by the service are theft, loss, and damage that can be traced back to fire, floods, other natural disasters or wilful damage. The customer also has to send their device back to Dell. A maximum of one qualified incident is covered per contractual year.

Want to find out more?

We’ll be happy to give you an individual quote. 

Get in touch with our Dell EMC product management team.

 

 

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