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Enterprise systems.

 

Whether you are a growing business or global organisation: these support packages for enterprise systems provide the level of hardware and software support you need for peace of mind and optimized productivity.

Pro Support Client Suite.
ProSupport.
  • Collaborative third party support
  • Year round access to certified hardware and software access    
  • Support for hypervisors, operating environments and operating systems
  • Consistent support quality for hardware, software and solutions
  • Possibility to store spare parts on the customer site plus response time of external service technician including support services on next business day or within four hours for business-critical systems
ProSupport Plus.
  • Assigned technical customer service manager
  • Access to experienced ProSupport Plus technicians for expedited problem resolution
  • Personalised, forward-looking recommendations 
  • Foresightful analysis for optimisation and avoiding problems  
  • Proactive monitoring, problem detection, notification 

 

ProSupport One.*
  • Enterprise-wide support that covers the whole data centre
  • Dedicated technical customer service manager 
  • Dedicated ProSupport One technician and field worker
  • Flexible on-site support and spare part options that suit your operating model
  • A tailored support plan and staff training

 

*ProSupport One is exclusively available for older products with a Dell warranty.

Enterprise Support Services.

Comparison of features.

 

 

ProSupport

ProSupport Plus

ProSupport One for Data Centres

Remote technical support

24/7

24/7

24/7

On-site support

Next business day

or business critical

Next business day

or business critical

Flexible

Automated problem detection and case creation

Self-service case initiation and management

Support for hypervisors, operating environments and operating systems

Preferential access to support experts

 

Individual experts to manage the service account

 

Regular evaluations and recommendations

 

Monthly reporting on contract renewal and support history

 

Monthly or quarterly

System maintenance help

 

Half-yearly

Optional

Dedicated technical support team

  

→ The availability and framework conditions of Dell EMC services depend on region and product.
     Contact your sales representative for further details.

Additional optional services.
 
Mission Critical.
  • Fastest possible problem resolution
  • On-site provisioning of spare parts
  • Technician sent within 2, 4 or 8 hours
Keep Your Hard Drive.

The Keep Your Hard Drive service provides peace of mind by giving you control over data recovery and hardware disposal. If your hard drive is defective, you'll receive a new one from Dell without having to send your old one back. 

  • Control over hardware and data
  • Maximum security
Want to find out more?

We’ll be happy to give you an individual quote. 

Get in touch with our Dell EMC product management team.

 

 

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