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Aruba Support Services.

 

 

 

Limited Lifetime Warranty.

HPE Aruba network products are based on certain quality and reliability standards that you can rely on, which is why HPE offers a Limited Lifetime Warranty on the majority of their hardware.


A Lifetime Warranty on switches lasts as long as the original purchaser owns the product. With access points, the warranty is limited to five years after the end-of-sales date.

Find out here if your products come with a Limited Lifetime Warranty.

 

 
Why a basic warranty isn’t enough.
  • No fixed response or recovery times
  • No advance delivery of spare parts. Defective hardware has to be returned to the vendor first.
  • No service hotline and no priority when it comes to reporting an issue
  • No coverage outside of standard business hours
  • No coverage at weekends or on bank holidays

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Why a basic warranty isn’t enough.
  • No fixed response or recovery times
  • No advance delivery of spare parts. Defective hardware has to be returned to the vendor first.
  • No service hotline and no priority when it comes to reporting an issue
  • No coverage outside of standard business hours
  • No coverage at weekends or on bank holidays
Discover our service solutions.
Partner Branded Support Services.

Partner Branded Support combines the flexibility and proximity of Bechtle’s own service units with the security that comes with a warranty extension by the original vendor.


Bechtle is your single point of contact for your Aruba infrastructure service requests. You’ll receive expert support from our highly qualified, German-speaking technicians when you call our service hotline. What’s more, Bechtle keeps replacement parts in stock to guarantee fast delivery.

  • One stop for implementation and support
  • Bechtle as a single point of contact
  • German telephone support
  • Full manufacturer support (L1 and L2 via Bechtle, L3 via Aruba)
  • For Aruba LAN and W-LAN components and software
  • Replacement parts dispatched NBD

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  • One stop for implementation and support
  • Bechtle as a single point of contact
  • German telephone support
  • Full manufacturer support (L1 and L2 via Bechtle, L3 via Aruba)
  • For Aruba LAN and W-LAN components and software
  • Replacement parts dispatched NBD

If you would like on-site service, an individual service contract must be concluded with your Bechtle systems integrator or you should purchase the vendor’s Foundation Care Service.

Foundation Care Services.

Benefits of Foundation Care:

The costs of a typical Aruba support contract are on average 10% of the entire hardware investment. This relatively low cost can make all the difference when it comes to protecting your business-critical applications.

 
Foundation Care
Exchange Next
Business Day

 

Availability:

Monday - Friday: 08:00 - 17:00

 

Response time:

Hardware: Replacement parts dispatched NBD

Software: Call back within 2 hours

 
Foundation Care
Exchange 4 hr 24 × 7

 

 

 Availability:

24 × 7, 365 days a year

 

Response time:

Hardware: Replacement parts dispatched within 4 hours
Software: Call back within 2 hours

Foundation Care
Exchange Next
Business Day

 

Availability:

Monday - Friday: 08:00 - 17:00

 

Response time:

Hardware: Replacement parts dispatched NBD

Software: Call back within 2 hours

Foundation Care
Exchange 4 hr 24 × 7

 

 

 Availability:

24 × 7, 365 days a year

 

Response time:

Hardware: Replacement parts dispatched within 4 hours
Software: Call back within 2 hours

Aruba Foundation Care includes:
  • Fast solutions and a reduction in network problems
  • Access to electronic support information and services
  • Flexible hardware replacement options
  • Escalation management
  • Firmware updates for select products
 
Result:
  • Lower complexity
  • Less downtime
  • More control and better management

 

Foundation Care Services are the perfect compliment to your hardware.

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Aruba Foundation Care includes:
  • Fast solutions and a reduction in network problems
  • Access to electronic support information and services
  • Flexible hardware replacement options
  • Escalation management
  • Firmware updates for select products
 
Result:
  • Lower complexity
  • Less downtime
  • More control and better management

 

Foundation Care Services are the perfect compliment to your hardware.

Foundation Care Services are available on-site.
Click here for more details:

 

HPE POINTNEXT SERVICES

Foundation Care Services are available on-site.
Click here for more details:

 

HPE POINTNEXT SERVICES

Below is a direct comparison between the basic warranty and the optional Foundation Care Services. 
Support

 

(Limited Lifetime) Warranty1

(English)

Foundation Care NBD Exchange2

(English)

 
Partner Branded Support3

(German)

Technical Support

Not prioritised, but according to economically justifiable effort

Priority-based with escalation management

 

Priority-based with escalation management

 

 

Only product conformity (break/fix)

 

 

All advisory or operative work, including design, configuration, deployment, interoperability, best practices and technical support

 

Product conformity plus:

  • Support for configuration, compatibility and other best practices
  • Advanced troubleshooting

Telephone support: Monday - Friday, 08:00 – 17:00

Telephone support: 24 × 7

 

Telephone support: Monday - Friday, 08:00 – 17:00, 1 hour response time (call back), case opening via e-mail: 24 × 7 × 365

Software Support and Updates

 

Only publicly available software

Priority-based demand-oriented patch / maintenance versions for resolving specific issues, customer-specific features, etc

 

Priority-based demand-oriented patch / maintenance versions for resolving specific issues, customer-specific features, etc

 

Hardware Support

Return to factory, NBD shipping, no guaranteed delivery SLAs

Delivery commitment on next or the same business day with on-site support options

 

Hardware shipping on same day when call received before 3 pm

 

1 For details, click here for vendor website 

2 For details, click here for vendor website

3  See PBS service specification for details