Tape is the ideal product for long-term data preservation. We are talking here about an accumulation of data that is not deleted due to policies and laws or is important as corporate assets.
As a leading tape manufacturer, Fujifilm has a European Technical Service Centre. The aim is
to offer you a technical diagnostic centre that works in two ways—
—on the one hand we offer preventive support and on the other, a diagnosis and repair service.
No matter what the problem is, you can always send us the tape or the RFID chip from the tape for analysis. With special procedures, we can read the data on the chip, and thus also the error sources. Small mistakes can become huge problems and limit daily operations. Therefore, it is important to have a point of contact when problems arise. In the case of the first two problems, we explained to users exactly what they needed to tell the hardware manufacturers so that remedial action could be taken.
In the first example, the drives had to be replaced and in the second example, maintenance was sufficient. As the third case shows, however, it can also be due to a faulty setting in the software. We can also solve problems of all shapes and sizes.