Quick links.


 


 

Frequently asked questions.

General.

WHO CAN SHOP AT BECHTLE?

WHAT CAN I FIND ON BECHTLE.COM?

HOW CAN I USE BECHTLE.COM AS A PROFESSIONAL PROCUREMENT TOOL?

Can I buy customised products and solutions on bechtle.com?

Are there more advanced e-procurement features for large accounts?

How can international customers benefit from bechtle.com?

WHAT MAKES BECHTLE.COM A PLATFORM?

CAN I REGISTER FOR FREE?

CAN I USE MY NEW ACCOUNT RIGHT AWAY?

HOW CAN I CREATE AN ACCOUNT?

DO I NEED A VAT ID NO. TO REGISTER?

WHAT E-MAIL SHOULD I USE TO REGISTER?

IN A NUTSHELL—WHY IS BECHTLE.COM AN EXCELLENT CHOICE?

WHO CAN SHOP AT BECHTLE?

As a B2B and B2G provider, we sell exclusively to business end customers and the public sector. Note that we do not sell to resellers and individual entrepreneurs or micro businesses.

WHAT CAN I FIND ON BECHTLE.COM?

bechtle.com is everything Bechtle in one place. Our website features over 70,000 IT products, solutions and services, all the latest IT news and trends, our extensive training catalogue, events, webinars, customer stories, special deals and newsletters. bechtle.com is AI-powered to help you navigate the breadth of information and find the products you need.

HOW CAN I USE BECHTLE.COM AS A PROFESSIONAL PROCUREMENT TOOL?

Registered customers have instant access to a rich feature set designed to dramatically simplify decision making. You can create your own shopping lists, user presets, order limits and authorisation flows, and much more. Plus, it’s easy to manage your address book and cost centres, and see all your quotes, orders, deliveries, invoices and returns at a glance. An optional, digital dashboard gives you enhanced transparency and analytics across all information. And thanks to our digital-first platform including signed PDF invoices, you can do away with the hassle of disruptive screen-to-paper workflows. Find out more here.

Can I buy customised products and solutions on bechtle.com?

Absolutely! Our ability to tailor products and portfolios that offer the exact things you need is one of the biggest pros of bechtle.com. Whether you want to give users a pre-defined portfolio to choose from, require individually composed product bundles, or need custom configurations, we can make it happen. What’s more, you can buy products under blanket or call orders and at your individual conditions all on the same platform, and even import digital quotes from other sources.

Are there more advanced e-procurement features for large accounts?

Yes, there’s a whole array of attractive features. Large organisations can seamlessly integrate their own procurement systems and market places with bechtle.com via PunchOut/OCI using industry-standard procurement interfaces. This also allows us to offer customer-specific static catalogues on our platform. Also, bechtle.com supports product classifications in accordance with national and international standards, as well as legally sound, digital document streams including XML invoices.

How can international customers benefit from bechtle.com?

Customers within the European Economic Area can place orders via bechtle.com, while customers located in other parts of the world can benefit from Bechtle’s tried and tested solutions, too.

Get in touch with your Bechtle account manager.

We will be happy to offer you a tailored solution. 

WHAT MAKES BECHTLE.COM A PLATFORM?

On bechtle.com you can find everything Bechtle in one place. All the products, solutions and services. Digital, customer-centred and connected to our experts on site.

 

bechtle.com is the nexus of all our communications, designed to enhance existing sales processes and add a dedicated, digital marketing channel.

CAN I REGISTER FOR FREE?

Absolutely. Your account on bechtle.com is completely free with no strings attached. There are no subscription fees, minimum turnovers or any other hidden costs.

CAN I USE MY NEW ACCOUNT RIGHT AWAY?

Registering an account on bechtle.com takes just a few minutes. Once your registration is complete, you can log in and use your account immediately.

HOW CAN I CREATE AN ACCOUNT?

Simply hover over the avatar icon My account at the top-right and click on “register”.

DO I NEED A VAT ID NO. TO REGISTER?

A VAT ID no. is not necessary to create a new account.

WHAT E-MAIL SHOULD I USE TO REGISTER?

We recommend using your business e-mail for your bechtle.com account.

IN A NUTSHELL—WHY IS BECHTLE.COM AN EXCELLENT CHOICE?

We take pride in our personal interactions with customers—both on site and online—to help them navigate increasingly complex IT projects and share the full breadth of our experience and proven ability to build and deliver just what they need. You can discover our entire portfolio of products and solutions in a digital space, giving you much more than a conventional hardware-centred market place.


 

User account.

HOW CAN I CREATE AN ACCOUNT?

CAN I SHARE AN ACCOUNT WITH OTHER USERS?

HOW CAN I CHANGE MY PASSWORD?

WHERE CAN I READ YOUR PRIVACY POLICY?

HOW CAN I PAY FOR MY ORDER?

HOW CAN I CONFIGURE USERS AND PERMISSIONS?

CAN I HAVE MULTIPLE INVOICE AND SHIPPING ADDRESSES?

CAN I SHARE SHOPPING LISTS?

CAN I SET ORDER LIMITS?

HOW CAN I CHANGE MY USER DETAILS?

CAN I SHARE DOCUMENTS WITH OTHER USERS THROUGH MY ACCOUNT?

HOW CAN I CONFIGURE E-MAIL NOTIFICATIONS?

HOW CAN I CUSTOMISE THE AVAILABLE PRODUCT PORTFOLIO?

CAN I CREATE MY OWN QUOTES?

CAN I COMPARE PRODUCTS?

CAN I REVIEW MY INVOICES ONLINE?

HOW CAN I CREATE AN ACCOUNT?

Simply hover over the avatar icon at the top-right and click on “register”.

CAN I SHARE AN ACCOUNT WITH OTHER USERS?

Yes, you can. Authorised users are able to create, configure, disable and delete additional users as required. Check “can manage users and presets” in the user type. Each user can browse your account with their own password and permissions.

HOW CAN I CHANGE MY PASSWORD?

If you require a new password, simply click on “forgotten your password” on the log in screen. You will receive an e-mail with a link to change your password promptly.

 

instructions  

WHERE CAN I READ YOUR PRIVACY POLICY?

We take the protection of your data very seriously. For details, please read our Privacy Policy here.

HOW CAN I PAY FOR MY ORDER?

You may choose to pay by invoice, credit card or PayPal. 

HOW CAN I CONFIGURE USERS AND PERMISSIONS?

As an admin user, you can access extensive and granular user management capabilities including permissions and customisable presets in your account.

CAN I HAVE MULTIPLE INVOICE AND SHIPPING ADDRESSES?

Yes. Authorised users can add new invoice and shipping addresses as required. Check “can manage addresses and cost centres ” in the user type.

CAN I SHARE SHOPPING LISTS?

Yes. Authorised users can share shopping lists with other users. Check “can manage shared shopping lists” in the user type.

CAN I SET ORDER LIMITS?

Yes. You have granular control over who can spend how much per order or individual item. Simply set a maximum per-order and per-product price for each user in their user type.

HOW CAN I CHANGE MY USER DETAILS?

Authorised users can update their own user details. Check “can edit personal details” in the user type.

 

Instructions

CAN I SHARE DOCUMENTS WITH OTHER USERS THROUGH MY ACCOUNT?

Yes. Admin users can publish text, files and links to their custom home page. To do this, go to your account options and select “links and documents”.

HOW CAN I CONFIGURE E-MAIL NOTIFICATIONS?

In your account, go to ‘Notifications’ and click on the cogwheel in the upper right corner to select the events you want to see in your notification stream, and for which events you would like to receive e-mail notifications.

HOW CAN I CUSTOMISE THE AVAILABLE PRODUCT PORTFOLIO?

In addition to giving you access to the Bechtle core portfolio, your account can be configured to include other products as well. You can even source products under (international) blanket orders your organisation may have in place. Granular user management allows you to restrict orders and enforce your existing procurement policies.

CAN I CREATE MY OWN QUOTES?

Yes. As a registered customer, you can save your current shopping basket as a quote or request a quote from Bechtle as required.

CAN I COMPARE PRODUCTS?

Yes. Simply click on the compare icon that you find in product lists, search results and on product pages. To view the current side-by-side comparison, click on the compare icon at the top right.

 

instructions

CAN I REVIEW MY INVOICES ONLINE?

You can view all your invoices in your user account and also download copies as PDF or CSV files.

 

instructions 


 

Orders.

HOW CAN I TRACK MY ORDERS?

HOW CAN I TRACK MY ORDERS?

You can see the current status of all your orders in your user account. Your order can have one of these statuses:

 

  • Processing: We have received and are now processing your order.
  • Delayed: The carrier has informed us that the previously announced delivery date cannot be met. You can see the new delivery date in the order details.
  • In transit: Your order or a partial delivery is on its way to you. For details, please refer to the tracking information.
  • Completed: Your order has been delivered.

 

For more details, see “Where can I see detailed tracking information?”


 

Shipping and delivery

HOW LONG DO DELIVERIES TAKE?

IS SHIPPING FREE OF CHARGE?

WHERE CAN I SEE DETAILED TRACKING INFORMATION?

WHAT DELIVERY OPTIONS ARE THERE? DO YOU OFFER SCHEDULED DELIVERIES?

WHAT IS THE TRANSIT TIME?

Weren’t available to accept the first delivery? 

What is a parcel shop?

Can I change the time and address of my delivery?

Is contactless delivery possible?

What is contactless delivery?

Can a different person pick up my parcel?

Can my parcel be delivered to a neighbour?

How can I issue a GLS parcel pick up authorisation?

Have you received a parcel notification from GLS by e-mail?

How can I change the time of delivery?

What do I need to be aware of before accepting delivery?

What can I do if my parcel is damaged?

What can I do if an item is damaged?

The carrier was unable to reach anyone?

An incorrect delivery address was entered during the order process?

Why can’t I track my shipment?

Tracking status: “Recipient unknown”.

Can I view the (expected) delivery date?

Are notifications of shipments sent in advance?

Transit time longer than expected?

My address has changed since the shipment was dispatched. Can it be redirected?

I don’t know the parcel shop / My notification card has been lost.

Can’t find a proof of delivery?

The signature is unknown?

My package hasn’t arrived / has been lost.

How do I receive my parcels even when I’m not at home?