Workplace management – tailored to your business.
All business runs on computers. As a consequence, you have to make sure all your desktops and laptops are optimally maintained and up to date to ensure smooth business operations, and of course safeguard data in your network against theft and hardware failure.
Bechtle’s workplace management spans all processes associated with client systems, simply scales to your changing business needs, and covers all your desk-bound and mobile end devices for a complete peace-of-mind package.
Workplace management includes:
- Manual client inventory updates in the CMDB
- Contact point for all related incidents and service requests (English and German)
- Dispatching of field-service technicians or re-assignment to the vendors’ service units, e.g. for IMAC or warranty services
- Monthly reporting
- Regular service review meetings
Other optional services:
- Remote operation of virtual clients (desktop virtualisation)
- Remote operation of virtual applications (application virtualisation)
- Remote operation of software delivery systems
- Remote operation of client anti-virus solutions
- Remote application support for standard applications
During a ramp-up and transition phase, we make sure our workplace services integrate seamlessly with your environment. From analysis to secure remote access to documentation, you can be sure that all your bases are covered with complete transparency from the get go.
The transition phase includes:
- Project kick-off
- Provision of a project infrastructure
- Establishing an interface to the customer environment
- Acquainting with the customer environment and IT infrastructure
- Provision of project management tools
- Coordinating and documenting customer-specific processes
- Creating an operations handbook
- Coordinating and documenting standard communications
- Customer specific knowledge transfer
- Customer acceptance
An experienced management team with first-hand knowledge of your project is always at your side to ensure your workplace management solution is a success.