Modern Workplace Feb 24, 2020

Increase user acceptance - more efficient through digital learning.

The modern workplace isn’t a tech tool, it’s a people-centric way of doing things. Knowledge transfer and digital learning solutions are core topics of transformation strategies in the digital/modern workplace. Today I want to address an often neglected aspect of the modern workplace, namely the importance of getting your employees on board. I’ll explain what’s meant by “user acceptance” and draw on my own experience to share valuable insight into which concepts and tools are useful and how to get your staff excited about the modern workplace and its cutting-edge strategies.

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Yvonne Nürrenberg
Specialist salesperson Modern Workplace

What is user acceptance?

When planning new IT projects, many companies begin by examining budgets, exploring implementation options, discussing KPIs and the like. Often, however, those actually going to be using the end result—be it new hardware, software, interfaces or processes—are kept out of the loop.


As a sales representative specialising in the modern workplace, I now make it a point to highlight the user perspective as well as strategies for including users whenever I advise customers on collaboration and digital/modern workplace options. I draw on a number of past experiences from which I learned that planning and implementing projects properly from a technical standpoint is not enough. The most important project component, the users, must also be included. How can I ensure that they will accept the new technology and are able to use it to their full satisfaction?


How is this achieved?

In today’s digital era, companies have a vast array of options for disseminating knowledge, commonly referred to as “knowledge transfer”. Impressive sounding, but what does it mean?


I like to use the example of a coffee machine. It’s been a few months since I’ve cleaned the brew unit, and I've forgotten how to do it. So I search for a YouTube video and find a step-by-step tutorial with exact instructions. Now I can look forward to a delicious cup of coffee. We’ve been taught that you don’t need to know everything, you just need to know where to find it. And I’m sure you’ll agree with me that we always choose the easiest and fastest way to get to this knowledge.


Wanting to explore this topic further, I began working with our partner, Mastersolution—which has devoted itself to digital knowledge transfer for years—and have made knowledge transfer via explanatory videos and platforms one of my new focus areas.


How exactly does it work?

Producing explanatory videos yourself using a 3D film studio.


As you can see from the example above, we live in a world where video is the new text. But it’s much easier to produce video content in our personal lives than at work. Bechtle has the solution with a mobile 3D film studio that makes it easy to create high-quality, professional videos in house, in real time, based on your own material—whether it’s an explanatory video, training materials or a video message. Upon request, you can also have a custom 3D room created to fit the contexts in which your videos will be shown. This allows you to produce videos that align with your corporate image and ensure high brand recognition. I’m asked time and again why such a studio is necessary. My response is that it makes possible all those videos that you would never have produced otherwise, for lack of money or resources, but that provide true value in situations where a written explanation simply falls short. No matter the company, such situations abound, from introducing software rollouts to explaining how to fill in forms, to conducting discussion rounds.


Several Bechtle locations (our own training centre included, naturally) have a mobile 3D studio for shooting explanatory videos. Believe me when I tell you that it fits into the boot of any estate car!


Making it easy!

I’d like to share a little more about a project we finished last year for one of our customers. This customer was implementing a workstation rollout as part of a bigger project and wanted the rollout to be completed by the end of the year, which we were able to do.


Mobile working was out of the question in this company’s previous work environment, as each workstation was equipped with a thin client and monitor. The new environment, however, which was installed by Bechtle, provided every user/workstation with a notebook, a versatile docking station and not one, but two monitors. Shortly before the start of the rollout, I visited the customer and asked how he planned to show, explain or train users on how to work with this completely new set-up. I was met with a blank stare. And just like that, the door was opened for me to take him into the world of digital knowledge transfer using a panoply of options and solutions (such as the 3D explanation video described above).