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Professional Services –
Success through quality and proximity.

With IT landscapes growing increasingly complex and reliant on a heterogeneous legacy, IT managers have their work cut out. Users have growing expectations of what their IT does for them, and all the while IT staff have to tackle challenging demands for efficiency, security, digitalisation and compliance. In the end, your ability to sustain your company’s success will hinge on an IT solution that streamlines administration and business processes while driving business objectives.

Bechtle Professional Services are the answer to these challenges. More than 2,800 Professional Services experts including consultants, project managers, systems engineers and technicians are on a mission to help our customers wherever help is needed, with a combination of the right standard solutions and customisations to design, architect and implement your future-ready IT infrastructure.

Markus Kley

Business Manager, Integration

Markus Kley

Customers often tell me how much they appreciate the efficiency of our integration services and the collaboration with our IT professionals. It is important to us that our technology specialists have the skills, experience and team spirit it takes to deliver the solutions our customers expect.

Transparent – Local – Consistent – Efficient.

Every step, from design to delivery, follows a tool-based management protocol and best-practice procedures as well as agile methods and frameworks building on ITIL, PRINCE2, Kanban, Scrum, LeanManagement and ISO certifications. That’s how we ensure consistent quality and transparency for both the Bechtle project team and of course, you.

Your benefits:

1.

Practical experience:

We deliver more than 1,000 successful projects every year. Benefit from our accumulated experience in consulting, designing and implementing tailored IT solutions.

 

2.

Connected decentralisation:

With Bechtle system houses in every region backed by centralised strategy and design, our systems engineers and technicians are always connected to the latest knowledge. This means you benefit from dedicated specialists available near you, channelling the capabilities of a huge expert community.

 

3.

Certified expertise:

Over 7,000 technology certifications and top awards from major technology makers mean we have the answers to all your questions about IT security, networking, private and multi-cloud environments, managed services and the modern workplace.

 

Bechtle fair Project – The project methodology to guarantee success.

What we want is to deliver the results you expect, in time and on budget. To do this, we have created Bechtle fair Project, a standardised methodology that enables project managers to stay on top of time frames and budgets, coordinate employees, departments and third-party providers, create an implementation roadmap and control progress. fair Project is engrained in our culture. Our employees engage in a continuous exchange of knowledge and apply best practices to enhance the efficiency and quality of your project and a dedicated community of project managers never stops optimising our methodology.

Bechtle fair Project builds on the globally-recognised PRINCE2 methodology, adding tools, templates and training to enhance the way the model is employed on the ground. It describes all essential roles and processes, as well as fundamental steps to guide a project and ensure its quality. It accounts for tasks and responsibilities, and provides a project file that includes ready-made templates and entails the project structure, project management, quality management, risk management, and change management.

A tailored approach.

Using our special sizing tool, we can determine which method is best suited for your project. After just a few questions, your project is assigned a size: XS, S, M or XL. Each size corresponds to a different project method.

Transparent processes.

Bechtle fair Project is based on processes that structure the project throughout its duration and determine the required phases.

Guaranteed quality.

Each phase has to pass through a Quality Gate to evaluate its results along a series of pre-defined questions. We will then decide together with you whether the phase is complete or if there’s a need to revisit it.

Efficient collaboration.

The project file contains a standardised document structure with pre-configured templates. These templates are simply adapted to reflect the project’s specific requirements. It also includes best practices gleaned from other projects and sources and each project file is accessible through a project portal.

Bechtle fair Project extraweb.

A dedicated site allows customers and external partners to access and collaborate on documents.

Your benefits:

  • Efficiency and quality – results delivered in time and on budget.
  • Hands-on experience – gleaned from over 1,000 IT projects every year. 
  • Standards and flexibility – through a tailored approach.
  • Reliability and transparency – through clear and proven processes.

Design and IT solutions architecture.

As an IT manager, do you constantly find yourself re-aligning your systems with ever new business needs? Are you always reacting to the changing pace of market developments and business processes? Trying to keep the complexity that comes with the progress of digitalisation and the evolution of IT security, compliance and risk management in check? 

A thorough analysis and evaluation of your existing IT landscape gives you a solid foundation to plan for future IT and business decisions and identify investments that actually make sense for your organisation. After all, the digital workplace demands an IT solution architecture that is ready to take on the challenges of the future. And this, in turn, requires you to be on top of a slew of dependencies regarding mobility and the modern workplace, the data centre, virtualisation, software deployment, endpoint security, as well as the automation and optimisation of IT resources. 

One key thing to do to mark out your IT landscape and get a clear view of your environment. Our Professional Services experts help you achieve just that with the Bechtle IT Blueprint, which helps you identify correlations between different systems, realise cost savings and restructure IT processes that have grown organically over the years and thus make them more efficient.

Benefits of a professional IT solution architecture for a future-oriented organisation:

  • Detect capacity bottlenecks fast.
  • Clearly see potential for optimisation.
  • Plan long-term changes to your environment.
  • Gain transparency into dependencies and interfaces between your infrastructure, IT services or software licences.

At the same time, you’ll benefit from our expert product and licence consultation including valuable insights into manufacturer roadmaps. Over the course of your project, the design and architecture of your solution will evolve into a driver of a fast and modular installation, unified logistics, automated services and a successful rollout, transition and service design.

Systems engineering.

Corporate hardware and software are always due for another upgrade, and that’s especially true for the digital workplace. IT staff are increasingly tied up configuring new desktops, notebooks or mobile devices and installing end-user applications. With their workload rising constantly, employee productivity is on the decline. 

Our goal is to roll out and install your individual solution with maximum efficiency and minimal disruption to your users so they can segue right into their new work experience. For instance, our IT professionals employ a highly standardised protocol to preload all your new devices and systems. To rule out any glitches and make sure your employees can be productive right away, it’s increasingly important to pre-configure and test the digital workplace in advance, including servers, PCs, notebooks and other end devices. To do this, we have a choice of standardised and customisable installation lines available. Plus, our IT professionals on site are able to leverage the expertise of the entire Bechtle community to meet your exact needs, while you benefit from a single point of contact right where you are. 

Bechtle’s Package Factory and Managed Installation services help take a load off your own IT staff and ensure smooth implementation across your organisation. Packaged software installation services, high-performance and standardised logistics, and effective Managed Installation services mean you can tap into an array of Bechtle services through a single one-price purchase. That’s your success available in one click.

With you, for you, all the way.

From mobile solutions to the modern workplace to client virtualisation, software deployment and endpoint security – our certified experts know the things that make your future solution like the back of their hand. With decades of hands-on experience and consistent training to stay at the cutting edge, they have the tools and the knowledge to design, develop and adapt systems and services to maximise their benefits for you in traditional, modern and hybrid environments. Our Professional Services experts work with you to optimise all things IT and digitalisation. They understand how to design, develop, code and implement modern workflows, apps, databases and security to get your IT operations ready for the challenges of the digital age with its fast development cycles and collaboration-driven way of doing business. That’s why agile methods such as DevOps and Scrum are part of their bread-and-butter work.

What’s more, we have dedicated Competence Teams that specialise in the migration and integration of new architecture concepts and solution technologies to create a reliable and future-driven IT landscape. But things like virtualisation and automation are only the half of it. We also make sure to minimise any potential risk for your company and prime your business with security concepts according to ISO 27001/BSI or ISMS.

Benefits of systems engineering at a glance:

Simple rollout and installation of your solution to keep your staff free to drive your business.

Fast deployment of new devices to minimise downtime and disruption.

Experienced IT professionals to develop a solution that’s exactly right for you.

Transition management –
Leaving nothing to chance.

When you choose a modern workplace solution from Bechtle, we’ll make sure to embed new technologies and software in your organisation in a way that is as seamless as possible, working with you to create a holistic transition, rollout and service design. That way you can be safe in the knowledge that your project will smoothly transition into operation, whether you rely on our experienced transition and service managers or prefer to orchestrate the switch in house. Leveraging standardised frameworks such as ITIL and PRINCE2, as well as agile methods including Scrum, Kanban and DevOps, our project, transition and service managers ensure the success of your project and ongoing service quality.

Coming prepared is everything. For instance, we will not roll out your new modern workplace before everyone involved has a clear understanding of how it will be run and maintained, and how it can seamlessly adapt to the dynamic needs of your organisation.

Your benefits:
  • Expert consultation and planning based on best-practice standards and methods.
  • A turnkey solution – everything is preconfigured and preloaded with the apps you need.
  • Tailored and package-based realisation of your project on site.
  • Efficiency and scalability for services that connect to IT e-commerce, IT service billing, and service management.
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