The Plus Service includes the following:
- Software upgrade and updates
- Spare part service - Next business day
- Poly Online Support Center access
- Technical escalation support
- 24 x 7 technical phone support
- Priority technical support
- Ecosystem Cloud Partner (ECPS) support
- Network diagnosis tests, e-mail notifications
- Discount on Professional Services
- Poly Lens premium features
- Enhance support calls with live video diagnosis
Duration: 1 year
The service can be extended.
Poly Studio X52 1Y Plus Service
Product
Product type
Warranty option
General
Application
Video conference systems
Performance
Duration
1 year
Service type
Advance exchange service
Response time
Next business day
Service level
24 x 7
Included service
Parts, Hotline support, Software updates, Software upgrades, Video-based expert support, Technical support, Advance parts replacement, Access to online support tools