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Lenovo Premier Support

Steamline maintenance of IT environments to refocus on business priorities

 

 

Keep Pace with Demanding Business Requirements

Business today depends on sophisticated technologies for an expanding range of mission-critical functions. Supporting those technologies creates significant IT hurdles for many organizations. Some of the most common challenges preventing IT professionals from focusing on innovation and bringing value to the business are:

 

Why Premier Support?
Lenovo recommends Windows 10 Pro for business.

As IT budgets contract, you need to reduce complexity and operational costs and find ways to increase efficiency from your in-house IT support teams. Lenovo™ Premier support can help by managing your routine support tasks, freeing up your IT staff to focus on strategic efforts that move the organization forward.

We can boost your end users’ productivity and limit their downtime with direct access to elite Lenovo™ engineers who provide unscripted, advanced hardware and software support.
Lenovo™ Technical Account Management teams also provide end-to-end case management
for faster, hassle-free case resolution.

 

Premier Support Infographic
Various hardware maintenance needs

A mixed environment brings more complexity

 

Multiple points of contact

Valuable time can be wasted while trying to diagnose issues

 

Specialized skills

Smarter solutions require specialized skills in hardware and software

 

Aging equipment

44% of unscheduled equipment downtime results from aging assets1

Business leaders are relying on IT Professionals to drive digital transformation and innovations that bring a competitive edge, while also maintaining the day-to-day.

46%

are establishing innovation

teams within their IT

organization2

76%

are challenged to maintain

balance between innovation and operational excellence2

77%

plan on long-term IT changes, with COVID-19 as a catalyst for transformation3

 

Refocus on Business Priorities with Support that Delivers

Lenovo Premier Support provides direct access to technicians skilled in hardware, software, and advanced troubleshooting to help maintain smooth data center operations. 

Direct Access to Skilled Technicians

Gain direct access to a live technical expert who will serve as your single point of contact to bring resolution with 24x7x365 availability.

Third-party Collaborative Software Support

Leverage the expertise of Lenovo Premier Support Consultants, who work with our technology partners to share diagnostic information for faster problem resolution and track your incident to closure.

Online Support Tools

Submit detailed technical incident reports directly to the Premier Support team using a web-enabled form, live chat with a consultant, and browse the product knowledge base.

 

1 Plant Engineering 2018 Maintenance Study, Plant Engineering, 2018 

2 2020 State of the CIO, IDG 2020 

3 The 2021 State of IT, Spiceworks Ziff Davis, 2020 

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