Bechtle Helpcenter

Bechtle Help Centre.


What type of content does our platform offer and who can shop at Bechtle.

As a B2B and B2G provider, we sell exclusively to business end customers and the public sector. Note that we do not sell to resellers. is everything Bechtle in one place. Our website features over 50,000 IT products, solutions and services, all the latest IT news and trends, our extensive training catalogue, events, webinars, customer stories, special deals and newsletters. is AI-powered to help you navigate the breadth of information and find the products you need.
Registered customers have instant access to a rich feature set designed to dramatically simplify decision making. You can create your own shopping lists, user presets, order limits and authorisation flows, and much more. Plus, it’s easy to manage your address book and cost centres, and see all your quotes, orders, deliveries, invoices and returns at a glance. An optional, digital dashboard gives you enhanced transparency and analytics across all information. And thanks to our digital-first platform including signed PDF invoices, you can do away with the hassle of disruptive screen-to-paper workflows. Learn more
Absolutely! Our ability to tailor products and portfolios that offer the exact things you need is one of the biggest pros of Whether you want to give users a pre-defined portfolio to choose from, require individually composed product bundles, or need custom configurations, we can make it happen. What’s more, you can buy products under blanket or call orders and at your individual conditions all on the same platform, and even import digital quotes from other sources.
Yes, there’s a whole array of attractive features. Large organisations can seamlessly integrate their own procurement systems and market places with via PunchOut/OCI using industry-standard procurement interfaces. This also allows us to offer customer-specific static catalogues on our platform. Also, supports product classifications in accordance with national and international standards, as well as legally sound, digital document streams including XML invoices. Learn more
Customers within the European Economic Area can place orders via, while customers located in other parts of the world can benefit from Bechtle’s tried and tested solutions, too. If you have any further questions, please contact us via the blue advice bar at the bottom right of the screen - we will be happy to offer you a customized solution. We will be happy to offer you a tailored solution.
On you can find everything Bechtle in one place. All the products, solutions and services. Digital, customer-centred and connected to our experts on site. is the nexus of all our communications, designed to enhance existing sales processes and add a dedicated, digital marketing channel.
We take pride in our personal interactions with customers – both on site and online – to help them navigate increasingly complex IT projects and share the full breadth of our experience and proven ability to build and deliver just what they need. You can discover our entire portfolio of products and solutions in a digital space, giving you much more than a conventional hardware-centred market place.
We take the protection of your data very seriously. For details, please read our Privacy Policy. Learn more
Find answers by topics.

What type of content does our platform offer and who can shop at Bechtle.


Where you can find your order history, track, cancel or modify current orders, and set order limits for users.

Shipping and delivery

Find information on delivery times, delivery notes, shipping addresses, shipping costs, and tracking.


Everything you need to know about comparing products, managing shopping lists, finding optional or required accessories for a product or different product models, placing your order, and more.


Information on payment options, online payments, vouchers, invoices and managing your invoice addresses.

My account

All there is to know about managing your data and account settings, users, shopping lists, authorisation flows, addresses, cost centres and payment methods.

Shopping basket

All the functions your shopping basket offers explained.

Returns and refunds

Need to return a product? Find out how here.


All the ways to get in touch with us for personal advice and things to know about our online advice service.