Every contact centre is a hub of activity. Phones ringing, Customer Service Representatives (CSRs) on calls, colleagues talking and supervisors training new employees. From this commotion comes a challenge that needs to be addressed: noise.
Noise is the number one complaint among employees, and the greatest detriment to their focus and productivity. When background noise distracts your employees and prevents them from delivering an exceptional customer experience, the impact on brand perception and business performance can be significant. In fact, studies show that 66% of customers quit doing business with a brand because of a bad customer experience. That’s why an effective noise strategy for your contact centre is essential.
Purpose-built and contact centre proven.
Plantronics EncorePro 520 QD headset.
Thanks to the noise cancelling microphone with wideband audio, the EncorePro 500 series ensures high quality customer interactions.