Bechtle’s success is largely attributable to our ability to see the big picture. Bechtle is and always has been a future-oriented company, driven by solid, measurable objectives.
Long-term planning, mutual respect in everyday operations as well as social and environmental responsibility as part of corporate citizenship—these are the cornerstones of Bechtle’s sustainable business model. And that means: our success depends on finding the right balance between the interests of society and those of our business.
Read more about customers, solutions and corporate management. All the details and the other areas of employees, suppliers, community service, economic sustainability and environment are included in our complete Sustainability Report (in German):
Our goal always has been, and always will be, both today and tomorrow: 100% customer satisfaction.
33% of the supervisory board and 13% of management are women: Gender balance in some areas of Bechtle is pretty good, but we're not going to rest on our laurels.
An EBT margin of a sustainable 5% is a key part of our Vision 2020.
Zero conflicts between our goals of sustainability and our successful business operations.
Without our customers and their satisfaction there would be no sustainability and no Bechtle. Everyday 8,300 deliveries are sent on their way to our customers—and the trend is steadily rising. Some of our customers are fully in the business of sustainability, such as the Bavarian State Department of Forestry.
An online price check is carried out every day and night on 1,000 selected items to ensure that our customers are getting the best price.
The return ratio at Bechtle has been consistently low and in 2016 was down to a mere 0.77%.
We could have just as well used the number 20 here, because for 20 years ISO 9001 has been the standard that we have abided by to ensure sustainable customer satisfaction.
8,300 parcels leave our warehouse in Neckarsulm everyday. That is an impressive 2,185,000 deliveries every year. And the number is rising quickly.
Sustainability is also a major topic in day-to-day business. Not only are solutions required to meet security, privacy protection and customer requirements, they have to be solutions that have a low environmental impact over the entire life cycle of the product.
For the last four years, Bechtle has had its own business segment that successfully recycles and refurbishes used IT hardware to further efforts in life cycle management.
Well over half of all systems deployed in the data centre at Bechtle Platz 1 have already been virtualised since 2016.
A remarkable 287,741 internal and external users took part in web conferences at Bechtle in the reporting period and avoided travelling, reducing their impact on the environment.
The Bechtle data centres in Germany have been certified according to ISO 27001, the leading international standard for information security management systems.
Acting responsibly in the best interests of our customers and shareholders while being mindful of the future and being a responsible corporate citizen in terms of the environment and society requires sustainable corporate management. Just four of many ways that Bechtle combines IT and sustainability. This requires sustainable corporate management.
Ten leadership principles set the course for Bechtle management: from ‘leading by example’ to ‘being decisive and consistent’, to “tackling conflicts head on”.
For years, Bechtle has been characterised by four core values: Integrity, determination, reliability and inspiration.
Contracts valued at €250,000 and more (hardware: 1 million euros) are handled according to the Bechtle Fair Business Process, which gives the project manager ongoing feedback on how everything is progressing.
Bechtle has always set long-term goals. Since 1988, Bechtle has been setting long-term goals as part of its Vision for the following twelve years.