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Ask about the best service for your scanners!
Great service at a fair price.
Your scanners are working hard for you every day—scanning, archiving and processing data. In an age of modern, streamlined organisations, all processes rely on the highest reliability and consistent quality of individual systems with company performance at risk the moment something goes wrong. Storage issues, unreadable copies of documents and errors during data collection can all have an adverse affect on your business. To ensure your daily processes continue to run smoothly, our technicians are on hand offering support.
Repairing devices is a sustainable alternative to replacing old with new. Plus, it doesn’t only protect the environment from unnecessary electronic waste, but also your budget.
At ARTICONA, we now offer reliable scanner maintenance, repair and installation services at the same fair prices you know from our IT accessories. Protect your investment with expert maintenance services from ARTICONA. For Canon, Fujitsu, Epson and Kodak scanners you can now rely on the quality and service of Bechtle’s own brand.
Our Services.
On-site service.
Our basic contract saves you unplanned repair costs. This service is suitable for customers with spare scanners or devices that are not used in business-critical processes.
Our service includes:
- Priority access to our Customer Care Team
- Technical support
- Optional remote access
- Spare parts, labour and travel costs
- Guaranteed on-site response time – 8 hours*
- Contract length – 3 years or automatic renewal after 1 year*
*Alternative response times, contract lengths and preventive maintenance on request
Select the service that suits your scanners using the shop filters.
Exchange service.
Quick and easy—you report your defective scanner to us and immediately receive a replacement unit via a courier service.
Our service includes:
- Priority access to our Customer Care Team
- Technical support
- Optional remote access
- Advance replacement – Receive a replacement scanner before the defective scanner has been picked up.
- Scanner delivery and pick up by courier
- Incl. parts, repair and delivery costs
- One set of wear parts in case of malfunction
- Contract duration – 3 years
Select the service that suits your scanners using the shop filters.
Remote installation service.
We support you with the installation and testing of your scanner by phone and / or online.
Our service includes:
- Hardware installation, connection to PC or network and function testing
- Driver installation and diagnosis software
- Basic operator training with instructions on how to clean the scanner regularly
Select the service that suits your scanners using the shop filters.
On-site installation service.
Never worry about scanner installation and testing.
Our service includes:
- Unpacking and installation of the scanner
- Hardware installation, connection to PC or network and function testing
- Driver installation and diagnosis software
- Basic operator training with instructions on how to clean the scanner regularly
Select the service that suits your scanners using the shop filters.
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