ARTICONA – High quality and comprehensive service.
Great products are high-quality products—Something we keep in mind in our QA centres in Switzerland and the Netherlands. At ARTICONA, we monitor the entire value creation chain, work closely together across national borders and ultimately have one thing in mind: Our customers’ satisfaction.
Swiss quality standards: ARTICONA QA centres and customer support.
Our team supports customers and ensures that they are ultimately happy with their ARTICONA products and solutions. Our customers can rely on our fast reactions to their issues-from consulting and sales to after sales service.
In a video interview, our ARTICONA quality expert Pius Dubach gives an insight into his daily work and makes one thing clear: Service is fun
High-quality, fast service and the right suppliers.
ARTICONA’s quality is consistently high. Thanks to the work of our QA centre specialists who ensure all products undergo three stages of testing. Ben Brouns, Head of Quality Management, tells us how suppliers are selected and EU directives complied with.
Quality is ARTICONA's watchword. Can you tell us in more detail what goes on behind the scenes at a QA centre?
Maximum customer satisfaction is our goal, so we need to ensure that the quality of our brand remains high. Our products undergo stringent functionality tests and have to meet the quality standards and levels we set. ARTICONA stands for quality. Products only go out to customers when we are completely satisfied.
What services does ARTICONA offer its customers?
We are at our customers’ side. Both internal sales and external customers can contact us using our service address at firstname.lastname@example.org. We find the best solution for you and answer enquiries within 24 hours. We personally search for the right solution, whether to technical questions or a general request for information.
And in the exceptional case that something goes wrong, we are there to help. Because there’s only one thing that’s important: Our customers’ satisfaction!
Are there any quality standards that ARTICONA fulfils?
Of course. The list is quite long and ranges from products standards to EU and country-specific regulations. We are also ISO-certified: We have both the ISO 9001 quality management and ISO 14001 environmental management certificates, and we also keep a close eye on our suppliers. We request their ISO certificates and carry out comprehensive audits for assessment purposes.
How does ARTICONA choose its suppliers?
Our product managers keep an eye on IT trends and customer requirements and select ARTICONA’s product range accordingly. We in quality management work very closely with our product managers and check that all the necessary certifications are in place and request the relevant documents from the suppliers and check them thoroughly. We only work with suppliers who do not use harmful substances in their materials, produce products in an environmentally friendly manner, do not permit child labour and offer their employees decent working conditions. EU standards are very important to us.