Remote maintenance as an efficient IT support solution
Remote maintenance offers a host of benefits and has become an indispensable part of standardised support for servers, desktop computers and phone systems. Software such as Bomgar Remote Support and TeamViewer gives your technicians direct access to devices requiring maintenance or configuration. They can either carry out the work themselves from a remote location if they have the appropriate permissions, or walk your local user through the process while they watch.
Eliminating risks through encryption
Employees working on the road or at home need access to company resources safely ensconced behind your firewall. IT administrators need access to those servers you relocated off company premises to reduce costs. In both cases, it’s important to protect yourself from potential threats lurking outside the protective confines of your LAN. Professional remote maintenance software not only establishes efficient remote connections, it also minimises the associated security risks. Encryption is a valuable feature, for example through public/private keys with end-to-end protection.
Microsoft, TeamViewer and Bomgar products
Our Bechtle online shop carries products by the number-one purveyor of remote support solutions, TeamViewer. TeamViewer offers scalable, out-of-the-box support and access solutions that come with advanced security features, including end-to-end encryption, trusted devices, two-factor authentication and more. In addition to supporting all popular operating systems, TeamViewer is also the only provider that enables access to virtually all mobile devices. Microsoft products are also offered at bechtle.com. Microsoft’s Services Provider License Agreement (SPLA) is ideal for companies offering hosted software and services. Customers licensed through SPLA are entitled to operate specific server applications either in their own data centres or through an authorised service provider in a shared-hardware environment. A third brand featured in our online shop is Bomgar, which provides a variety of appealing features for highly secure remote support.