Bechtle Helpcenter

Bechtle Help Centre.

Is a drop off permission possible?

You have 2 options:

A one-time drop off permission.
Setup a general drop off permission online.
You can easily set up a drop off permission online here. If you have already received a notification card, you can issue one-off or general drop off permission by using the back of the GLS notification card. Once the parcels have been dropped off in the agreed location, GLS no longer bears any liability for loss or damage to these parcels.  You can revoke the drop off permission at any time.
The GLS drop-off permission option may not be available in all countries.

Help topics at a glance.
General

What type of content does our platform offer and who can shop at Bechtle.

Orders

Where you can find your order history, track, cancel or modify current orders, and set order limits for users.

Shipping and delivery

Find information on delivery times, delivery notes, shipping addresses, shipping costs, and tracking.

Products

Everything you need to know about comparing products, managing shopping lists, finding optional or required accessories for a product or different product models, placing your order, and more.

Payment

Information on payment options, online payments, vouchers, invoices and managing your invoice addresses.

My account

All there is to know about managing your data and account settings, users, shopping lists, authorisation flows, addresses, cost centres and payment methods.

Shopping basket

All the functions your shopping basket offers explained.

Returns and refunds

Need to return a product? Find out how here.

Contact

All the ways to get in touch with us for personal advice and things to know about our online advice service.

Your direct access.
Account settings

Change password & Set up user rights

Returns

Returns overview & request new returns

My orders

Order overview & Tracking

Shopping Lists

Shopping List Overview & Create Shopping Lists

Payment options

Manage payment options