For APC Smart UPS 1-phase UPS systems - 1 year repair service and technical support via telephone - Next-business-day on-site service during normal working hours (8 x 5 x NBD) - Incl. replacement parts, internal batteries, travel expenses and labour . This service option can be purchased up to five years after the first system start-up. . Please indicate the following details in your order: - UPS system (APC reference no.) - UPS serial no. - System location and contact person