- Round-the-clock technical support via NETGEAR's global support centres, 24 hours a day, 7 days a week, 365 days a year
- 24/7 remote diagnostics by experts with real-time access to configuration parameters, hardware and software revision levels and port statistics
- Express hardware exchange with delivery within one business day; escalation management with plan of action (POA)
- Online services with access rights for privileged information and services
- Notification of maintenance releases
-Includes telephone consultation services
- Full contract duration: 3 years
- 24/7 service availability
