Workplace management is becoming ever more complex, but it’s not something that is immediately obvious. It’s only when you scratch below the surface that you see just how many support systems your employees rely on—all tools and processes that have to be created, implemented and maintained, beginning with the provisioning of hardware, software, and communication tools and ending with the maintenance of the entire system. And this is why smart workplace management is growing in importance. How many overheads and how much complexity can an organisation handle and organise in-house when both distract the focus from the core business? Bechtle recognises the challenge and is helping businesses help themselves.
Bechtle Managed Services help companies focus on their enterprise-critical tasks and enables employees to work more productively and effectively without having to worry about admin work. Workplace management is all about having specialists running and maintaining tools and support systems for your employees. In other words, Managed Workplace Services means someone else takes care of it. This results in significantly less admin work and thus more efficiency as staff aren’t distracted by unnecessary chores.
At the same time, Managed Workplace Services create clear structures such as a defined contact person for device and system support and maintenance. If a device should fail, a replacement is quickly made available. For the IT helpdesk and invoicing for several cloud services to the admin and deployment of individual systems within the company – workplace management and Managed Services reduce complexity and create more efficiency and clear responsibilities that everyone profits from – from management down to the individual workers.
We are your strong IT service partner, taking a load off your shoulders so that you can concentrate on your business.
Modern workplace productivity is reliant on the efficient interplay of numerous systems and processes with suitable software solutions running on reliable hardware used by trained staff. Hardware and software maintenance and support ultimately ensures that the IT environment is an efficient tool that doesn’t create extra work or becomes a security risk otherwise, indirect costs as a result of downtime, procuring replacements and for maintenance quickly spiral out of control,
while accounting and support become increasingly complex the more contracts are concluded with suppliers. A growing mix of software licences, procurement contracts and cloud subscriptions is generating unnecessary complexity in everyday business, but Managed Services can also help to create clear structures and minimise the number of contacts and contract partners immensely.
Bechtle SMART Workplace guarantees that costs for tools, including all additional costs, are transparent and plannable. Customers receive software and maintenance from a single source at a fixed price meaning they benefit from a clear pricing model and no expensive surprises. And Bechtle is your partner every step of the way – from PC configuration and maintenance, to set up and invoicing of Microsoft Office 365 and, last but not least, user support.
Bechtle also provides the perfect notebook and desktop clients and individually tailored operations and service packages depending on requirements. Choose the basic package and receive Office 365 management and maintenance, end device configuration, Microsoft Intune and real-time security monitoring all in one.
Procuring your own hardware, such as notebooks and desktops, is risky in many respects. Accounting have to write off the PCS and the in-house IT department need to remonstrate with the vendor or retailer when it comes to claims that wall under the warranty. If the models you are using end up being withdrawn, they are still a liability issue as commercial retailers are obliged to offer warranties on these older devices and offset that income stream. This leads to legacy devices being given or sold at extremely low prices to commercial hardware recyclers. There are very few companies these days that are happy to handle these issue which is why Bechtle offers several Device as a Service packages.
With Bechtle Device as a Service (DaaS), organisations no longer have the responsibility for hardware procurement. A fixed monthly fee per PC that includes fast replacement and logistics makes budget planning child’s play as you only pay for what you use. And that’s not all. The monthly fee not only covers the latest hardware, but also IT lifecycle services such as software updates and end user support, giving you more time for more important issues and giving your employees the best equipment that won’t constantly let them down.
When an organisation leverages cloud services, they have access to a variety of provisioning models and providers, including Software as a Service (SaaS), Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) usually procured from US companies with European headquarters in Luxemburg or Ireland. And that’s exactly why these cloud services aren’t that fun for your accounting and purchasing departments. Each service has a different invoicing model and contact person and all of this just adds to the complexity. But this is where Bechtle comes in – cutting a path through the jungle of cloud contracts to create transparency. Leverage the Bechtle Clouds Marketplace to reduce your cloud structure to just one single partner in Germany for all your cloud services.
Benefit from a unique dashboard that gives you the perfect overview of consumption and costs and take advantage of the multi-cloud to gain access to all the large hyperscalers’ services and business SaaS. Bechtle will take care of cloud licencing and support your cloud initiative through consultation, turnkey implementation and support. From Amazon Web Services (AWS) and Google to Microsoft and the Bechtle Virtual Private Cloud: Bechtle is by your side from the very first step towards the cloud. And if you want your data stored in a German data centre or to leverage Bechtle’s proven processes, that’s not a problem.
A Managed Workplace is a service or package of services for the centralised provisioning of modern tools for employees by a service provider, including hardware, services and infrastructure. Businesses can benefit in that they are able to reduce the number of service providers and suppliers and thus also organisational complexity. And that’s not all. Invoicing and accounting admin is also kept to a minimum as is the list of support and maintenance contacts while processes are optimised and can be quickly adapted to meet standardised requirements.
When work comes to a grinding halt, this can lead to project delays and cost a considerable amount of time and money. With the Bechtle Service Desk as your central point of contact, you have IT experts on hand offering help and support. The modern, remote shared Service Desk is staffed by highly qualified experts and characterised by solutions expertise and short response times. Disruptions and user requests for, for example, standard applications and printers, as well as problems with roaming users or hardware are quickly assessed and solved.
The managed services market is continuing to grow As is the number of companies putting their faith in managed services providers. Managed Services sees the customer hand over responsibility for their entire IT or clearly defined sections to an external IT service provider with services provided according to Service Level Agreements (SLAs) to ensure work is completed on time and to the extent agreed. Examples include the Managed Workplace and the Managed Data Centre: In both these cases, Bechtle takes on responsibility for the server operating systems so you can rely on up-to-date patches systems, stable operating processes, clear maintenance windows and a high-quality service.
There are many reasons to choose managed services, ranging from reducing your staff’s workload, quickly implementing new technologies, minimising risks (e.g. technologies, financing conditions and laws) to keeping the costs of IT training to a minimum. At the same time, managed services creates a transparent cost structure for operating an enterprise infrastructure and its hardware.
Mit den effizienten Managed Services von Bechtle kann Ihr Unternehmen sich voll und ganz auf Ihre With managed services from Bechtle, you can stay focussed on your organisation’s core business. Leverage our managed services so your employees can focus on the job at hand. Bechtle’s operations team are specialised in delivering efficient services and can look back on many years of experience in professional operating services.
With a total of five locations and some 1,800 employees in North Rhine-Westphalia—one of the largest and most important federal states in terms of economy—AMEVIDA is one of the top 10 German call centre service providers. It was the first call centre to offer professional customer liaison via chat and is also a service partner for multi-channel customer care. Well-known companies from sales and support industries have put their faith in AMEVIDA’s call centre infrastructure, which counts as the most modern in Germany.
As a specialist is your industry, you no doubt want to dedicate your time to your core business. As a result, you don’t require in-house experts for every IT project or new infrastructure. Bechtle has experts on hand in your region to offer strategic advice and project and operational support. Which of the latest trends and solutions will drive your business forward? Bechtle’s infrastructure experts have the answer thanks to their many years of experience.
Bechtle also has the on-site experts to get you through tricky times. For maintenance and repair, hardware rollouts or employee support – Bechtle is your reliable partner for long-term and personal collaboration in new project evaluations, infrastructure lifecycle management and on-site client management. With Bechtle’s On-site Services you’ll business will benefit from qualified, local experts and uniform invoicing for all services You decide if you want experts according to need or permanently for a specific operations.