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Bechtle Service Desk.

Your central IT support – Professional. Reliable. Solution‑driven.

The Bechtle Service Desk is your central point of contact, available by phone, email or ticket, delivering rapid initial diagnosis and hands‑on support via remote access.

When matters become more complex, we seamlessly coordinate with 2nd and 3rd‑level experts or manufacturers, drawing on the extensive expertise of the entire Bechtle Group.

This keeps your employees productive, relieving pressure on your internal IT department and freeing up time for your core business.

Contact us today.

Get in touch now and request your personal quote.

Phone: +43570040

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IT issues put the brakes on your productivity.

IT disruptions, software issues and access problems lead to noticeable losses in day‑to‑day operations:

Downtime and disrupted workflows
Lost time due to recurring issue resolution
Frustration and declining employee satisfaction
Overburdened internal IT teams handling routine requests
Missing or poorly structured documentation leading to repeat errors
Delayed escalation of complex issues
Increased security and compliance risks due to uncontrolled access
Hidden costs caused by rework and inefficient processes

Your benefits

Central IT Hotline

English and German.

Including on‑call support.

Ticketing & Reporting.

Transparent processes and actionable reporting.

Custom SLAs.

Service agreements tailored to your requirements.

Bechtle Expertise.

Access to group‑wide know‑how and on‑call services.

Man and Woman wearing a headset and looking at a screen

Our Service Desk offers the following services:

1st‑level support for all common IT topics (hardware, software, user accounts, printers, networks, etc.)

Escalation to 2nd‑level support as required (e.g. to internal specialist teams or manufacturers)

User management, password resets and software installations

Documented solutions and a knowledge base (within the ticketing system)

ITIL‑compliant processes and structured escalation paths

Remote access for fast, immediate support

Combine individual services to create a customised package tailored to your requirements.

Bechtle – Your partner for future‑ready IT solutions.

Digital transformation presents complex challenges that can only be met through pooling expertise. At Bechtle, experts from a wide range of disciplines work alongside you, supported by systems and processes that ensure service requests can be tracked clearly and reliably.

Alexander Kemeter, Head of Managed Services, Bechtle Austria

Interested in what Bechtle Managed Services has to offer?

Get in touch for a no-strings-attached initial consultation to explore your options.

Get in touch

How the Bechtle Service Desk supports you.

Initial consultation and requirements analysis.

We take the time to understand your environment and challenges, identifying requirements, target SLAs and success metrics, as well as priority services.

Proposal and service agreement.

You receive a tailored proposal outlining the scope of services, proposed SLAs and pricing structure. Once aligned, the agreement is finalised.

Onboarding and technical integration.

Setup of ticketing, remote access and user management, integration of your knowledge sources, as well as testing and onboarding sessions for users and administrators.

Operations and incident management.

1st‑level handling with rapid initial diagnosis and remote solutions, complemented by coordinated escalation to 2nd and 3rd‑level teams or manufacturers where required—transparent and ITIL‑compliant.

Reporting and continuous optimisation.

Regular reports, SLA reviews and trend analyses delivered by our service managers, combined with ongoing improvements to processes and the knowledge base to sustainably reduce incidents.

Success Story – WIENERBERGER AG.

Global client management for 197 production sites in 30 countries and around 16,500 employees.

If you have any further questions, please feel free to contact us.

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