Service Desk – Always at your side.
When your business’s workflow is interrupted, it can mean a lot of time and money lost. The Bechtle Service Desk helps you with any questions you may have or problems you may face.
The remote shared service desk guarantees first-rate solutions expertise and short response times.
Disruptions and user requests for standard applications and printers, as well as problems with roaming users or hardware are quickly assessed and solved.
- Central point of contact via phone, mail and ticket system for all reports.
- 9x5 1st level support available
- Additional IT experts in 2nd and 3rd level support
- Remote support also available
- Affordable due to shared approach
- Monthly reports ensure transparency
- Highest quality due to standardised ITIL processes
- Service Level Agreements (SLAs) set in contracts
- Service performed from Bechtle locations in Austria
- Languages: English and German
- On-call service
- When it comes to specialist know-how, we can fall back on the knowledge in the Bechtle Group