Neckarsulm, 13 August 2026 – Information Services Group (ISG), a global technology research and advisory firm, has named Bechtle a Leader in the AI-augmented Collaboration and Experience Services quadrant of its ISG Provider Lens™ Future of Work – Services 2026 reports for Germany and Switzerland. Bechtle also achieved Leader status in every other category assessed.
The AI-augmented Collaboration and Experience Services quadrant assesses providers that design, implement and continually enhance modern digital workplace collaboration solutions using AI and AI assistants. Particular emphasis is placed on embedding AI-powered collaboration into everyday work and achieving lasting user adoption. Bechtle helps organisations integrate AI into their business processes and employees’ daily work, supporting them from initial pilots through to company-wide adoption, with change management, contextual knowledge support and multi-agent orchestration playing a key role in achieving long-term success and measurable business value.
“We help our customers integrate AI into the processes that create value for their business. As individual AI applications increasingly evolve into agentic ecosystems that support and accelerate tasks and workflows, we draw on expertise from across the Bechtle Group to ensure customers can use AI securely, cost-effectively and at scale,” says Christian Malzacher, Business Manager Modern Workplace & AI at Bechtle.
Bechtle’s recognition in the AI-augmented Collaboration and Experience Services quadrant is one of eight Leader rankings achieved across Germany and Switzerland in the latest ISG Provider Lens™ report. The study highlights Bechtle’s expertise in digital workplace solutions and digital sovereignty, particularly its ability to align technology with the digital employee experience (DEX) and translate innovation into sustainable, commercially viable operating models.
Bechtle also ranks as a Leader in several other categories in Germany and Switzerland, including Workplace Strategy and Enablement Services, and Smart and Sustainable Workplace Services. In Germany, Bechtle also holds the top position in the Digital Workplace Operations and Support Services category for large accounts. In Switzerland, it achieves the same distinction in the corresponding overall market category. Together, these rankings place Bechtle at the forefront in both countries, with expertise spanning workplace strategy, workplace operations and intelligent workplace solutions.
Roman Pelzel, Assistant Director & Principal Analyst at ISG: “Bechtle demonstrates how modern workplace and AI strategies can be translated into practical solutions. Combining digital employee experience with sovereign IT architectures and a clear focus on governance and user adoption enables companies to scale innovation with confidence and achieve lasting business benefits.”
