Support & Operations by experienced IT experts.
IT issues and downtime aren’t just annoying, but can cost companies a lot of money. The Veeam Availability Report discovered that each downtime costs on average $108,000 per hour.
That’s why Bechtle has developed the Support & Operations service for SMEs and large enterprises. As soon as an IT issue becomes apparent, our Service Desk is right there to offer support with our IT experts solving your issue or helping you to resolve it yourself – depending on your needs.
Bechtle Support & Operations includes.
- Single point of contact (24×7)
- 1st level end user support
- Additional IT specialists in 2nd and 3rd level support
- Highest-quality thanks to ITIL processes
- Contractually binding SLAs with defined service times
- Remote support also available
- Proactive maintenance according to operational concept
Our Service Desk is your single point of contact (SPoC) during defined service times, but also 24/7 if required. Contact our Service Desk via phone, e-mail or the ticket system.
So many questions. Prompt support: Bechtle.
We have been successfully providing mid-size businesses and large companies with IT services for over 20 years. We always achieve maximum customer satisfaction. As a long-term business partner of numerous vendors, we have over 6,900 top-level certifications e.g. Microsoft Gold and Silver, Dell-Technologies Titanium Black, HPE Platinum, Cisco Platinum Solution Advisor, Cisco Premier Partner and many more.