For 1 Galaxy VS UPS 20 kW system - 1-year repairs and technical support via telephone (24 x 7) - Next-business-day on-site service during normal working hours (8 x 5) - Yearly preventive maintenance during normal working hours (8 x 5) - Remote monitoring service - Incl. travel expenses and labour - Includes replacement parts (except batteries). . This service can only be carried out within one year of the last preventive maintenance. If this is not the case, a preventive maintenance visit (WPMV) must first be carried out and is available separately. . Please indicate the following details in your order: - UPS system (APC reference no.) - UPS serial no. - System location and contact person