Zebra OneCare Essential 3-year warranty extension for the HC20XX - Basic Assurance: Depot turn-around time: 3 business days from depot receipt Live-agent technical support: Mon - Fri, local business hours Return shipping: Ground included Incl. OS updates (online access) Incl. LifeGuard Android security updates Comprehensive coverage (incl. manufacturing defects) VisibilityIQ OneCare* (mobile computers and scanners only) Device diagnostic service (mobile computer only) Incl. coverage for accidental damage Service must be purchased within 30 days of device purchase date. *Cloud-based access to repairs, technical support, contracts, LifeGuard reports and much more.