Miller Insurance – Modernising service delivery with Network-as-a-Service.

Today’s insurance industry is marked by increased competition, rapid technological development, and shifting customer expectations. To maintain its competitive edge, Miller needed to offer digital-first, AIpowered experiences to its stakeholders. With over 4bn USD in premiums placed annually, over 4500 clients and over 900 staff worldwide, Miller Insurance provides services to multiple sectors, such as marine, construction, livestock, cargo, credit & political risks, cyber risks, sports, energy and fine art. 

Their ageing network lagged behind the business transformation ambitions, and their IT staff were troubleshooting the network challenges to mitigate against network downtime. The introduction of Aruba Central, a single pane of glass to monitor and control the network, has delivered continued uptime with Qolcom managed service.

In today’s fast-changing environment, Miller needed to fasttrack its digital transformation roadmap to support business growth and market opportunities. 

As a data-led organisation, security posture was paramount and integral to network modernisation solutions. Considering the nature of sensitive insurance intelligence and data, the consultant-led advisors in Qolcom designed a tailored managed service solution to monitor and troubleshoot the network 24/7.

With an unwavering commitment to the customer, Qolcom’s RFP response included a flexible Networkas-a-Service proposal, providing 24/7 proactive monitoring, management, and support.
The designed solutions offered Miller a predictable financial cost model together with an always-on service desk support team.

The scalable NaaS solution allows the internal IT team in Miller to focus on advancing the digital transformation strategy as the 24/7 monitoring is part of the managed service provided
by Qolcom.

Rather than investing significant up-front capital into building and operating a networking infrastructure, Qolcom’s NaaS proposal enabled Miller to adopt a flex consumption model
to refresh and support critical infrastructure services.

With a 5-year monthly subscription plan, Qolcom’s managed service included a BYOD model, merging the benefits of a high-performing secure network with the flexibility to scale an
OpEx plan to match the business transformation.

Historically, acquiring and provisioning resources was challenging for Miller’s IT operations, causing delays in supporting workloads and providing services. Procuring a switch, for instance, could take weeks, creating significant workflow bottlenecks and knock-on delays. The company needed a scalable infrastructure that could flexibly allocate capacity based on needs.