Help centre overview

Who can shop at Bechtle? What can I find on bechtle.com? What makes bechtle.com a platform?

Where can I read your privacy policy? How can I change my cookie settings?

Where can I find my orders? How can I track my orders? Can I set order limits? Can I cancel or modify my order?

What is my shopping basket? Can I save my shopping basket as a quote? Can I add products directly to my shopping basket when I know the product or manufacturer number?

How does the Buy Now function work? What payment methods are available to B2B customers? How can I specify a different delivery address?

How can I tell if accessories are required for a product? How can I find accessories for a product? How can I find different models or configurations of a product?

How can I order a training? How can I request a training? What to do if there is no suitable date? When will I receive feedback?

How can I pay for my order? How secure are my online payments? How can I set a default payment method? Can I review my invoices online?

Can I have multiple invoice and shipping addresses? How can I use cost centres? Where can I manage my invoice addresses? Where can I manage my shipping addresses?

How can I redeem a voucher code? How can I redeem a voucher retrospectively? Can I redeem several vouchers at the same time?

What do I need to be aware of before accepting delivery? Can I review my delivery notes online? Why is there no tracking information for my order? How do I receive my parcels even when I'm not at home?

How can I return a product? Under what conditions can I return a product? Where can I find my returns?

What is a shopping list? What can I put on a shopping list? How can I create a shopping list? How can I find it? How can I share a shopping list?

How can I change my user details? How can I change my e-mail? How can I change my password? How can I change my company details?

What user management settings are available? How can I add users? What is the user type? Can I share an account with other users?

What is an authorisation flow? Who can authorise an order?

What are global shop options? How can I configure e-mail notifications?

Which two-factor authentication methods does Bechtle support? Do I have to select two-factor authentication method? Can I change the method I’ve selected? How does two-factor authentication work?

What is the online advice service? How can I get in touch? What can I ask the online advice service? How do you protect my data when I use the online advice service?