for Galaxy 3500/APC Smart VT USV-Equipment 20kVA - 1-year repairs and technical support via telephone (24×7) - Next-business-day on-site service during normal working hours (5 x 8) - Yearly preventive maintenance during normal working hours (8x5) - Costs for travel and working hours are not included and will not be invoiced- Necessary parts are invoiced at a discounted price (15% off of the list price). . This service option can be purchased up to five years after the first system start-up. andno later than one year after the last preventive maintenance. A preventive maintenance visit (WPMV) is available separately. . Please give the following details in your order: - UPS system (APC reference no.) - UPS serial no. - Device location and contact person