Cisco Customer Success Management

We’re not happy until you are beaming!

How you can benefit from Bechtle and Cisco’s Customer Success Management.

Everything is just a click away. Subscription services are practical as they can be cancelled at short notice. The current shift of the market towards a subscription-based economy has inspired Bechtle and Cisco to attend even more to their customers’ needs and requirements. Not only do we want you to be happy with our IT solutions—we want you to be successful. That’s why we want to ask you some questions:

  • How do Cisco solutions influence and add value to your business?
  • What are the challenges facing your business today?
  • How do you measure the success you have with Cisco solutions?

 

Customer success strategy.

Selection → Decision → Transaction. In a conventional buying process, the focus lies on completing the purchase. A customer chooses an IT solution or service, pays the price and then receives it, going through five phases in the process:

Cisco Customer Success Management
Cisco Customer Success Management

But what happens after the purchase has been made? What added value can an IT solution offer your business? Bechtle and Cisco’s customer success strategy tries to answer these questions, while revolutionising the customer experience. In doing so, we go above and beyond the purchase and concentrate on your business success, which makes us more than just sellers of an IT product—it makes us your partner. In this process, our experts are by your side to make sure that you can wield your IT solutions to the best effect. In other words, the purchase itself is not the end of our involvement, it’s only the beginning. We will accompany you along the lifecycle as follows:

 

 

Our customers’ success is our ultimate goal. We’re not happy with our work until you are successful! Experience a new benchmark in the customer experience and find out how customer success management can increase your business success.


 

Lifecycle services.

For you, we’ll go the extra mile. Bechtle and Cisco’s customer success strategy provides you with additional use and adoption services that are not included in a conventional purchase.

Use.

Our Use services are there to guarantee that you are actually using your Cisco solutions to their full potential within your IT infrastructure.

 

Services:
  • Success review
  • Training and workshops
  • Customer success plans (CSP)
  • Technical fine-tuning
  • Personal customer success manager (CSM)
  • Personal consultation on the added value of your Cisco solutions

 

Adoption.

Adoption services are there to guarantee that you are integrating your Cisco solutions to their full potential within your IT business and generating added value by using them.

 

Services:
  • Business outcome workshop
  • Business outcome plan
  • Adoption procedures
  • Quarterly success reviews

 

 

 

Our lifecycle package consists of:

Consultation

Implementation

Optimisation

Management

Support

Training
Added value through customer success management.

Protect your investment

Use & Adoption /
change management

Success analysis and measurable relevance for your business

Expert workshops
Want to find out more? We are happy to hear from you!

Send e-mail


 

Enterprise Agreement buying programme

It could all be so easy. An Enterprise Agreement (EA) is a software buying programme for Cisco licences that digitalises and simplifies your licence management. You receive one contract with uniform conditions and one extension date for all your Cisco licences in one or several technology groups to greatly simplify the purchase, use and management of software licences.

 

Transactional purchase.

Different contracts, conditions and extension dates.

 


 
 

 

Enterprise Agreement.

One contract, uniform conditions, one extension date.

 


 
Four good reasons for an EA.

Net price guarantee.

Fixed net price per licence (in $).

True Forward.

Billing for additional licences from the registration date, no retroactive billing.

On-demand.

Licences generated when needed.

Uniform extension dates.

Cotermination of all licences with a fixed renewal date.

Added value of EA.
Standardisation
Visibility
Reliable IT planning and investment protection
Simplified licence management

 

Service packages.

Our priority is your success. We and Cisco want you to get the most out of your products and services. This is why we offer ongoing support within the framework of our customer success strategy to make sure that you remain up-to-date technologically, ensuring more efficient working. Together with Cisco we offer workshops, certifications and updates that all serve the purpose of helping you to unleash your solution’s full potential.

 

Our service portfolio comprises:
  • Cisco Smartnet Service
  • Cisco Solution Support
  • Cisco Success Tracks
  • Bechtle Cisco Subscription Service
  • Bechtle Cisco Premium Service 
  • Bechtle Cisco Lifecycle Service

Learn more

Cisco Success Tracks – On the road to success in turbulent times.

Investments in new IT technologies can lead to challenges when companies find out, in retrospect, that they don’t have the necessary budget, time or resources to sustain them. This is why Cisco has developed a new service package—Cisco Success Tracks—which will help you overcome acceptance issues and unleash the full potential of your Cisco solution.

Success Tracks offers you a digital experience from a single source with the help of Cisco CX Cloud. The platform offers:

Extensive technical knowledge
Proactive insights and analytics
Learning
Lifecycle success strategy

Cisco Success Tracks helps you introduce new technologies, achieve more business success and simplify IT operations. Bechtle can accompany you on this journey as a qualified CX Cloud partner.

Benefits of Cisco Success Tracks at a glance.
Better planning and budgeting

thanks to flexible service functions.

Digital platform – CX Cloud

accelerates technology rollouts.

Reach your goals faster

thanks to extensive options for application scenarios.

 

Have questions? We’ll be happy to help you find what you need.

 

Get in touch with your account manager:

Durim Sela

Send e-mail

Downloads.
Cisco Smart Account Flyer
Download (pdf)
Cisco Enterprise Agreement (EA) Flyer
Download (pdf)