Bechtle.com enables reliable and flexible shipping for business customers. Information on delivery times, tracking and product availability helps plan and coordinate orders efficiently.
Only accept deliveries in perfect condition.
Before signing for a delivery, it is important that you check the packages and/or pallets for dents, tears, damp patches, etc. and note any damage on the delivery receipt or hand scanner (e.g. packaging damaged).
If in doubt, refuse to accept the parcel.
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You can find an overview of your delivery notes under the heading 'Products & Purchasing' in your account. You may choose to save delivery notes as a CSV file via the 'Options' drop-down list.
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Unfortunately, we cannot provide tracking information in all cases.
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Please get in touch with your account manager or contact us via the blue advice bar at the bottom right of the screen.
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Please get in touch with your account manager or contact us via the blue advice bar at the bottom right of the screen
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In the rare case that the expected delivery date cannot be met, your order will typically arrive no more than one or two days later.
If the delivery has not been carried out, please contact us.
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We will be happy to check for you whether notification is possible. Please contact us for this purpose.
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By clicking on the tracking link, you will be able to view the expected delivery data and the shipment’s current status.
If tracking is not available, please see “Shipment cannot be tracked”.
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Please check that the address has been entered correctly and that it matches with the recipient.
When entering private addresses, make sure that the recipient matches the postal address.
If the address is correct, please contact your account manager or contact us via the blue advice bar at the bottom right of the screen.
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Please inform us of the correct delivery address. If you need to update your delivery details, just get in touch with us. We’ll need the new address, a local contact person, and a phone number. Please note that additional charges may apply.
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Unfortunately, you cannot change the delivery time. If you are only present at your delivery address to a limited time, you can also choose an alternative delivery, e.g. to the nearest parcel shop.
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Yes, for parcel deliveries! Our carriers offer this service on their own websites. For bulky/palletised orders, please contact your sales representative or get in touch via the blue communication box in the bottom right corner of your screen.
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We currently only offer standard shipping online.
If you would like a forward delivery with a guaranteed delivery time, please contact us using the blue advice bar at the bottom right of the screen
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Yes. If you have any questions, feel free to get in touch via the blue advice bar at the bottom of the screen.
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It is not currently possible to order products for scheduled deliveries.
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If the package and the goods are damaged, please document this in the form of pictures and contact us immediately. The transport damage must be reported to the transport service provider within 24 hours.
Before you acknowledge receipt, it is important that you check parcels and/or pallets for dented, torn, soaked spots, etc. and note the damage on the receipt or hand scanner (e.g. packaging damaged).
In case of doubt, it is better to refuse acceptance.
In the 'Returns' section of your account, you can notify us if your order was damaged in transit. We will approve your request for a return promptly and send you a return note.
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If the carrier provides tracking information, you can see this in the order details. In your user account, find the order under 'Orders' or 'Delivery notes'. Then click on 'Options' and select 'Track order' .
You can see details for each consignment in your order, including the carrier, products and quantities they contain. To open the carrier's tracking website, just click on the consignment no.
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Terms of delivery: You can see applicable shipping costs in your basket when you are logged in to your account.
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You can always see up-to-date availability information for each product on our website. Products that are in stock typically arrive with you within 24 to 48 hours.
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