Bechtle Prime Support

Bechtle Prime Support.

Same service. Lower costs. Better quality.

Comprehensive Microsoft support — uncompromised quality.

Benefit from predictable costs, personal support, and a team of over 1,800 Microsoft specialists.

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Your alternative to Microsoft Unified Support — tailored, flexible, and future-proof.

With Bechtle Prime Support, we don't just help in emergencies — we ensure your IT is always stable, efficient, and aligned with your business goals. Whether your current Microsoft support is too costly, your internal team needs more capacity, or you want to proactively advance your IT, Bechtle Prime Support is the long-term solution that drives you forward.

Why Bechtle Prime Support?

Number One

Predictable costs instead of runaway expenses. 

Transparent pricing — no unexpected support fees.

Number Two

Certified expertise on demand.

Access to a large network of certified engineers and experienced consultants.

Number Three

Proactive consulting included.

Not just reacting, but continuously improving your IT.

Number Four

Personal support.

Your contacts: Solution Architects, Enterprise Consultants, and Managers on Duty — always by your side.

Number Five

Fast response times. 

Immediate 24/7 support when it matters.

The three pillars of Bechtle Prime Support.

Personal support from Solution Architects & Enterprise Consultants.

  • Close alignment between IT and business strategy
  • Proactive consulting on all IT-related matters
  • Coordination of technical resources for complex support cases
  • Continuous evolution of your IT landscape to meet your business goals

Proactive support — future-proofing your IT.

  • Tailored advice on your IT strategy
  • Workshops and knowledge transfer for your team
  • Engineering services and code reviews
  • Support for the continuous development of your systems

Reactive support — fast help in emergencies.

  • Immediate problem logging and resolution
  • Access to over 1,800 Microsoft specialists
  • If needed: direct escalation to Microsoft thanks to our top-tier partner status
  • Minimizing downtime and business disruption

Your benefits with Bechtle Prime Support.

  • Significantly lower costs compared to Unified Support
  • Dedicated contacts instead of an anonymous hotline
  • Expertise across all Microsoft technologies (cloud & on-premises)
  • Strengthening your IT strategy and business goals
  • Full focus on your core business

Trust Bechtle Prime Support.

Bechtle is one of the largest Microsoft partners in Europe. With our experience, certified specialists and top-tier Microsoft partner status, we guarantee seamless support — from first‑level assistance to direct escalation.

 

Because your business deserves no compromises.

Find more information about Bechtle Prime Support in our factsheet.

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