Local authorities are under growing pressure to digitalise services while coping with skills shortages and increasingly complex requirements. AI and process automation offer new opportunities to simplify administrative processes, improve resilience and provide better services to citizens.

Using a real-world example from the Goslar district, we’ll show how local authorities can automate administrative workflows in compliance with data protection requirements and use AI in a practical, targeted way to reduce workloads and support employees in their day-to-day work.

Register now

(Asset only available in German.)

From hype to practical implementation.

Local authorities are expected to meet growing demands with increasingly limited resources. At the same time, citizens expect convenient digital services, while complex IT environments, regulatory requirements and growing volumes of data add further pressure. The question is no longer whether local authorities should automate, but how.

But where do you start? Which tasks and processes are actually suitable for automation? And how do you balance efficiency with security and data protection?

Our webinar, “Administration at its limits? How AI and process automation create new opportunities”, addresses exactly these questions. On 11 November 2026 at 11:00, our experts will discuss current challenges, present practical approaches and provide exclusive insights into a successful automation project in the Goslar district.

Register now and discover how AI and automation can help your organisation remain effective and responsive in the years ahead.

(Asset only available in German.)

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You’ll learn:

  • Why process automation is becoming a key response to skills shortages in local government
  • Which processes are particularly well suited to automation
  • How AI and process automation can work together in compliance with data protection requirements
  • How local authorities can automate processes step by step
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From theory to practice: the Goslar district’s journey.

Together with Bechtle, the Goslar district has taken a practical approach to AI and process automation, from identifying a suitable use case and defining the process through to selecting the right technology and successfully delivering a pilot project.  

Join Maik Urbansky for an exclusive live demonstration and discover what successful implementation looks like in practice. Drawing on the Goslar district’s experience, he will share the key lessons learned, the challenges encountered and the insights gained along the way.

What you’ll take away from this exclusive webinar:

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How to remain effective despite skills shortages by automating routine tasks and deploying specialist expertise where it adds the greatest value.

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How to preserve and share institutional knowledge through standardised, documented processes, helping new employees become productive more quickly.

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How to improve efficiency through shorter processing times, fewer errors and more transparent workflows.

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How to strengthen resilience through digital processes, enabling your organisation to continue delivering reliable services even under challenging conditions.

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How to build digital sovereignty step by step by automating processes while maintaining control over your data and systems.

 

Your presenters.

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Maik Urbansky.
Digitalisation IT Specialist, Goslar District.

Maik Urbansky is a Digitalisation IT Specialist for the Goslar District. Holding a BSc in Media Informatics, he has been supporting the local authority’s digital transformation since 2021 and is responsible for delivering strategic digitalisation projects. His work focuses on optimising administrative processes, introducing modern software solutions and advancing digital workplace environments. Particular areas of interest include e-government, process automation and the practical application of AI to make public services more efficient, citizen-focused and fit for the future.

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Dr Katrin Schleife.
Senior Segment Development Manager, Local Government

Dr Katrin Schleife is Senior Segment Development Manager for Local Government at Bechtle. Holding a doctorate in economics, she supports cities and regions in their digital transformation and brings many years of experience working with public-sector organisations. Her expertise spans smart cities, data literacy, artificial intelligence, process automation and intelligent infrastructure, helping local authorities develop practical strategies for a modern, efficient and resilient administration. She also serves on the board of Bitkom’s Smart City/Smart Region Working Group, where she actively promotes collaboration between the public sector, industry and policymakers.

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Thorben Andermann.
Lead Consultant Public Sector.

As Lead Consultant for the Public Sector at Bechtle, Thorben Andermann is responsible for local government digitalisation initiatives within the Hanover/Gütersloh system house. His areas of expertise include innovation management and the automation of administrative processes using RPA and cognitive AI. Combining strategic thinking with a strong understanding of processes, organisational requirements and technical implementation, he focuses on turning emerging technologies into practical, sustainable solutions for public-sector organisations.

Now is the time to automate processes.

AI alone won’t solve structural challenges. Real value is created when AI works hand in hand with well-designed, automated processes. Join our webinar to discover how local authorities can lay the foundations today for a more efficient, resilient and future-ready administration.

Register now

(Asset only available in German.)